I recently changed the battery in my car, and now my radio display indicates "CODE" or "OFF" and the radio is not working. What do I need to do?
As part of the radio's anti-theft system on some older model year vehicles (2002 and older), the radio resets itself whenever it loses power from the vehicle's battery. Radio security codes are associated with each individual radio unit rather than the vehicle identification number (VIN). The radio security code must be entered in order for the radio to work.
When you purchased your vehicle, you should have received a card that lists the four-digit security code for the radio (sometimes owners find it inserted in the Owner's Manual or glove box). A sample card is shown below.
Once you locate the radio code, please click here for instructions to input the radio code and deactivate the anti-theft system.
If you are unable to locate your radio security code card, please click here to visit the Radio Code Retrieval website for instructions on obtaining your radio security code. You may also contact your local Authorized Mitsubishi Dealer for assistance.
My SiriusXM3 trial subscription is ending. How do I extend my subscription?
You can extend your SiriusXM subscription here.
I'm already a SiriusXM3 subscriber. How do I add my new Mitsubishi to my SiriusXM account?
Call 1-855-236-9236 when you get your new Mitsubishi so SiriusXM can add it to your account. SiriusXM will also take care of cancelling the service on your old vehicle (if you no longer have it) and can move any unused service credits to your new one.
Be sure to have your new Radio ID or VIN available when you call.
When I play a DVD in my rear entertainment system, why can't I hear the sound through the vehicle speakers?
The Rear Entertainment System plays sound through infrared wireless headphones included with the system for privacy and will support multiple headphones. On special factory-installed systems (2007 model year Outlander) the sound can be played through the vehicle's speakers when the radio is switched to the AUX mode, but the vehicle is not wired to allow this function on the accessory versions.
How do I connect my iPhone® to Apple CarPlay?
For 2017 Models (except Outlander) and 2018 Models (except Outlander and Outlander Sport), download the quick reference guide for iPhone users here
For 2017 Outlander and 2018 Models (except Mirage, Mirage G4, and Outlander Sport LE), download the quick reference guide for iPhone users here
How do I connect my Android to Android Auto?
For 2017 Models (except Outlander) and 2018 Models (except Outlander and Outlander Sport), download the quick reference guide for Android users here
For 2017 Outlander and 2018 Models (except Mirage, Mirage G4, and Outlander Sport LE), download the quick reference guide for Android users here
Where can I purchase Navigation updates for my Navigation System? How much do the updates cost?
For 2013 and older model year vehicles, updated maps are available for purchase at www.navigation.com/mitsubishimotors-na. You may also purchase the updated DVD/CD from your local Authorized Mitsubishi Dealer.
If you own a 2014 or subsequent model year with Mitsubishi Multi-Communication System navigation*, CLICK HERE TO REGISTER ONLINE FOR YOUR TWO annual, fresh maps at no additional charge: www.navigation.com/mapcare/mitsubishimotors-na or call (866) 347-9666 or visit your Mitsubishi dealership for assistance.
*SOME EXCLUSIONS MAY APPLY.
How recent are the maps in the Navigation System?
The maps are updated around the 4th quarter on a yearly basis. Specifically, maps are as recent as the mapping company camera vehicles have driven any particular highway, road or street across the country, compiled the new maps to work in your navigation system, and then issued the new map DVDs.
How do I adjust the volume to the Navigation System voice?
For 2013 or older model year vehicles, go to the Navigation panel and press: SET>System> Others>Guidance Voice. You can also press the NAVI MENU button located under the screen. On the screen, press NAVI VOICE OTHERS. Use the + and - icons to adjust the volume. While making a call, you can also press the + button on the steering wheel to increase the volume. This volume increase will be shown in the upper right side of the Navigation screen.
If I install a Navigation System with a Hard Disc Drive (HDD) in my vehicle, can I keep the existing 6-disc CD Changer?
For 2013 or older model year vehicles, if you install a Mitsubishi Navigation System with HDD, it comes with a 30GB or 40GB Hard Disc Drive which replaces the 6-CD changer. The HDD has a single disc player, but it allows you to record songs from your CDs directly to the music server any time you wish - the capacity is much greater than a six disc CD player and can save up to 1800 songs (40GB only). NOTE: A 6-CD changer is no longer available for 2014 model year vehicles.
My vehicle came "pre-wired" for the Hands-free/FUSE system4. How do I get the Hands-free system to work with my vehicle?
Your vehicle already has the necessary wiring for Hands-free; in order for it to work you will need to purchase the Hands-free kit and have it installed by your local authorized Mitsubishi Dealer.
I have forgotten the pass code to my phone's address book that I programmed in my Hands-free system. How do I reset it?
Please contact your local authorized Mitsubishi Dealer for assistance.
How do I get my phone to work with the Hands-free/FUSE system4 in my vehicle?
to learn more about Mitsubishi's Hands-free/FUSE technology.
What is the FAST (Free-Hand Advanced Security Transmitter) key entry system and how does it work?
The FAST-Key allows the driver to unlock the vehicle simply by having the remote in a pocket or purse and gripping the handle, or pressing a button near the door handle on either of the front doors or pressing a button on the trunk. The FAST-Key system provides both convenience and security since the driver does not need to search for a key or remote control while carrying packages or when in a poorly lit area, for example. With the FAST-Key, instead of inserting and turning a key to start the engine, the driver simply presses the ignition knob on the steering column to release the lock, and then twists it to start the engine. On vehicles equipped with a One-touch Start System (OSS), all the driver has to do is press a button near the steering wheel to start the engine.
Can I change the settings so my FAST-key unlocks all the doors?
Yes, if you have a Mitsubishi Navigation System, you can change the settings so that all the doors unlock: Go to SET > Equipment > Power Door Locks > Unlock Operation. If you don't have a Navigation System, you can still change the settings by using the buttons on your FAST-key fob:
- Step 1: Press and hold Lock #1 button.
- Step 2: While holding down the Lock #1 button, wait four seconds and then Press and hold Unlock #2 button (do not allow more than ten seconds to pass).
- Step 3: Keep holding down both buttons and then release Lock #1 button first.
- Step 4: Release Unlock #2 button second.
Repeat the above procedure to return the settings back to the default. If the customer mode does not work, the dealership can use a specialty tool to modify the settings as required. Please click here to locate your nearest Mitsubishi dealership.
Is there an emergency key for the FAST-key?
Yes, there is! In the event the battery dies in your FAST-key fob, you will still be able to start your car! First remove the ignition knob "cap" in your vehicle by slightly depressing the sides of the cap. Next, release the emergency key (looks like a "regular" key) from your FAST-key fob: If you turn your key fob over, there is a button on the back of the fob that releases the silver emergency key. Once released, remove the emergency key, turn it around, and place the end of the key (where the ring is) in the key fob. Insert the key into the ignition and turn the engine over. (You must make sure the FAST-key fob is attached/touching the emergency key when starting the engine; the emergency key does not snap into the FAST-key fob so you may have to hold the key and the fob when turning the key in the ignition. Once the engine has started, you can remove the FAST-key fob, leaving the emergency key in the ignition, and place the fob in a secure location.) You can now drive to your local Mitsubishi Dealer in order to have your vehicle diagnosed. You can also find additional information in your Owner's Manual about the emergency FAST-key operation.
For vehicles equipped with a One-touch Start System, you can find additional information regarding using the emergency key in your Owner's Manual.
What is the warranty coverage for my vehicle?
Your Warranty and Maintenance Manual details what is and what is not covered under the terms of your new vehicle limited warranty and powertrain warranty. Click here
to view warranty information for newer model year vehicles.
How do I find out the warranty on my tires?
Because the tires are not manufactured by Mitsubishi, they are covered by the tire manufacturer and not by Mitsubishi's new vehicle limited warranty. This information is also available in the tire warranty literature that can be found in your vehicle's glove box.
The toll free numbers for each tire manufacturer are:
|Bridgestone/Firestone ||(800) 543-7522|
|Goodyear ||(800) 321-2136|
|Michelin ||(800) 847-3435|
|Toyo ||(800) 442-8696|
|Uniroyal/Goodrich ||(800) 521-9796|
|Yokohama ||(800) 423-4544|
I would like to export my vehicle from the USA to Canada. What do I need to do?
Please contact our Customer Relations Call Center at 1-888-MITSU (1-888-648-7820) for further assistance. Please note that importing your vehicle to Canada (or any other country) voids the warranty on your vehicle, as stated in your Warranty and Maintenance Manual. Canada requires that owners of vehicles less than 15 years old provide proof that the vehicle is free from any recalls before the vehicle may be imported to Canada. The required recall clearance letter can be provided by the Customer Relations Call Center for a nominal fee.
Can I be reimbursed for warranty repairs not performed at an authorized Mitsubishi Dealer?
Mitsubishi does not subsidize or reimburse for any repairs that are performed at a non-Mitsubishi authorized repair facility. Furthermore, there is no provision under the warranty for reimbursement of out-of-pocket expenses (i.e. hotel stay, meals, gas, and lost wages) in conjunction with a warrantable part failure.
What happens to my warranty if I modify my vehicle?
Please review your Warranty
manual for information on what is covered and not covered under the manufacturer's warranty. Modifying your vehicle could affect the warranty on your vehicle. Mitsubishi warranty coverage is for manufacturer's defects only and does not cover after-market parts. There is no warranty coverage available for components that have been subjected to accident damage, abuse, or lack of maintenance (including racing, alterations to body, chassis, odometer tampering, etc.).
I just purchased a Mitsubishi vehicle; is there still warranty on my vehicle?
Congratulations! Click here
to register your vehicle online so you can gain access to special Mitsubishi offers along with the remaining warranty coverage on your vehicle. Should you have any questions, please contact our Customer Relations Call Center at 888-648-7820 and we will be happy to review the warranties that may still be in effect on your vehicle and answer any questions you may have. Be sure to have your seventeen-character Vehicle Identification Number (VIN) available when you call. Note: Powertrain warranty coverage terms on passenger cars and SUVs may be dependent on whether or not you are the original owner of the vehicle.
I'm having a problem with my Mitsubishi vehicle. What can I do?
Contact your local authorized Mitsubishi dealer, explain your concern, and schedule an appointment to bring your vehicle in so it can be inspected and diagnosed. If your vehicle is not drivable, contact Roadside Assistance and arrange to have your vehicle towed to your closest Mitsubishi dealer. You can reach Roadside Assistance by dialing 1-888-MITSU(1-888-648-7820). Please have your seventeen character Vehicle Identification Number (VIN) available when you call.
I received a letter in the mail about a recall on my vehicle. What should I do?
Please contact your local Authorized Mitsubishi Dealer
to make arrangements to have the recall completed. By scheduling an appointment in advance, you can be assured that your local Authorized Mitsubishi Dealer
will have the parts available to complete the repair.
How can I find out if my vehicle is affected by a campaign (Service Campaign or Recall)?
You can access any recall and service campaign information for your vehicle by registering your Vehicle Identification Number (VIN) online! Click here
to sign up!
What are Technical Service Bulletins (TSBs)?
Technical Service Bulletins are technical updates and procedures that MMNA makes available to dealers to help repair a vehicle. A TSB is not a recall or a service campaign.
I am concerned about recent service I received at my local dealership. Who can I contact to discuss my concerns?
Like any business, the management team at your local Mitsubishi Dealer
is in the best position to address any concerns you may have about a recent service. You should ask to speak to the Service Manager or the General Manager at the Dealer to voice your concerns, If you are still not satisfied with the outcome, you may call our Customer Relations Call Center at 1-888-MITSU
(1-888-648-7820) Monday-Friday 7AM to 4PM Pacific Time. We will work directly with your Dealer to facilitate a resolution of your concern.
The SES (or CHECK ENGINE) light is illuminated in my vehicle's instrument cluster. What should I do?
The Service Engine Soon (SES) indicator illuminates when your vehicle's computer has sensed a discrepancy with one of the systems in your vehicle. If you are not experiencing any problems driving the vehicle, schedule an appointment as soon as possible with your local Authorized Mitsubishi Dealer to have your vehicle diagnosed. If you are experiencing drivability concerns or your vehicle is not operable, you may contact Roadside Assistance to have your vehicle towed to the closest Mitsubishi Dealer. The number is 1-888-MITSU (1-888-648-7820), Option 1/Option 1. Roadside Assistance is available 24 hours a day. NOTE! If you have not tightened your gas cap all the way after filling up, the SES light may illuminate. Be sure to always tighten your gas cap after refueling until you hear it click three times.
How can I obtain a service schedule for the required maintenance of my vehicle?
Can I order parts directly from Mitsubishi Motors North America?
Unfortunately, MMNA does not sell parts directly to the public - please contact your local Authorized Mitsubishi Dealer
if you are interested in purchasing a specific part.
Can I use ATF (Automatic Transmission Fluid) in my vehicle that is equipped with a CVT?
The CVT (Continuously Variable Transmission) requires a specially formulated CVT Fluid: Dia Queen J4 CVTF. Other fluids should not be used with the CVT because the Dia Queen J4 CVTF has been formulated to work as an integral component in the transmission. Other fluids will affect the CVT's operation and may void the warranty of the transmission. This special fluid allows the constant velocity drive belt in the transmission to work without the friction that would quickly destroy the belt should normal ATF be used in the transmission. Check with your local Authorized Mitsubishi Dealer
if you have any further questions.
Can I use my vehicle to tow a trailer or other vehicle?
Please check your Owner's Manual for specific information about the towing capacity and recommendations for your vehicle.
How does my vehicle need to be towed?
Please refer to your Owner's Manual for specific information on how your vehicle needs to be towed. NOTE: All-wheel drive vehicles must be towed with all four tires off the road.
Is Roadside Assistance transferable to subsequent owners? How can I obtain Roadside Assistance? What is covered under Roadside Assistance?
Yes! Your vehicle has Roadside Assistance for five years/unlimited miles from the date it was originally sold*. This coverage stays with the vehicle. iMiEV vehicles are covered for Roadside Assistance for three years/36,000 miles. Click here for more information on Roadside Assistance.
I lost my Roadside Assistance Card. How do I get a replacement card?
to download your replacement card, and then follow the instructions on the PDF. Please note that this will be your new card, as Mitsubishi does not mail out replacements.
Where can I find the recommended tire pressure for my vehicle?
The correct tire pressure for your vehicle is listed on the placard attached to the sill of the driver's door. Tire pressures should be checked and adjusted if necessary at least once a month.
How can I calculate my gas mileage?
Here are four quick steps to calculate your MPG:
- Fill your vehicle's fuel tank and record the odometer mileage.
- Drive your vehicle as you normally do.
- Refill the fuel tank. Record the odometer mileage again, as well as the gallons of fuel used.
- Subtract the first mileage number from the second number to know how many miles were driven. Divide the number of miles driven by the number of gallons of fuel used. This is your approximate MPG.
How does the new Forward Collision Mitigation system (FCM)5 work on the 2014 Outlander?
If the Forward Collision Mitigation (FCM)5 determines that a collision may occur by using its integrated radar, it will provide a visual and audible warning on the combination meter to alert the driver of an impending danger, and controls the vehicle braking by increasing the brake fluid pressure or enhancing the brake pedal effort. If a collision is highly anticipated, the system will brake the vehicle automatically in order to avoid or reduce the injury or danger due to the collision/accident.
How does the new Adaptive Cruise Control6 work on the 2014 Outlander?
In addition to conventional cruise control system, an adaptive cruise control6 is available which maintains a safe following distance from the Outlander to vehicle traveling ahead. A radar detects the distance to the vehicle travelling ahead, and decelerates or accelerates the Outlander to maintain the distance.
How does the new Lane Departure Warning7 system work on the 2014 Outlander?
When the Outlander begins to drift close to a lane line, the system produces an audible tone and warning display to alert the driver. The range of the warning operation changes according to the approach speed to the lane. The LDW system warning operates for approximately 10 seconds (maximum). The lane position is monitored by a camera installed on the windshield adjacent to the rain-light sensor.
With nearly one hundred years of experience in auto finance, click here to learn more
about financing options your Mitsubishi dealer and Ally can offer to those who qualify.
How do I enroll in the Ally Auto Online Services?
Please visit Ally Auto and select Enroll Now to get started.
How it works:
- Enter Your Account Information
- Add your vehicle(s).
- Create your username and password, and set up your profile.
- Authorize Ally Auto to send account information electronically.
What youll need:
- Last 4 digits of your social security number (SSN) or taxpayer identification number (TIN)
- Date of birth
- Account number or VIN
Mitsubishi Motors Credit of America (MMCA) FAQ
Are you an MMCA customer and have questions about your existing account?
If you are an MMCA customer and have questions about your existing account, click here
Where can I find information about recalls on my Mitsubishi vehicle?
You can access any recall information for your vehicle by registering your Vehicle Identification Number (VIN) online! Click here
to sign up!
How can I obtain an Owner's Manual for my vehicle?
You can purchase an Owner's Manual for your vehicle from your local Authorized Mitsubishi Dealer
. You may download or view copies of Warranty and Maintenance Manuals for 2005 Model Year and newer vehicles by clicking here
How can I find out how my vehicle rated in crash tests?
You can visit safercar.gov
which is the National Highway Traffic Safety Administration website. Here you will be able to find out crash test and vehicle safety ratings.
What are the current incentives available for on a new Mitsubishi?
to see what's currently available.
How can I locate my closest Authorized Mitsubishi Dealer?
to locate your closest Mitsubishi Dealer.
How can I register myself as the current owner of my Mitsubishi vehicle?
If you are the original owner of the vehicle, we already have you listed as the current owner. If you recently purchased a pre-owned Mitsubishi vehicle, you may contact our Customer Relations Call Center at 888-648-7820 Monday-Friday 7 a.m. to 4 p.m. (PT) to register as the current owner. You can also register online by clicking here
I just bought a new Mitsubishi. When will I receive my Welcome Letter?
Your Welcome Letter is generally mailed within 4-6 weeks of the purchase of your vehicle or emailed to you. Congratulations and welcome to the Mitsubishi Family!
What is Mitsubishi Connect?
Mitsubishi Connect is a platform of services that provide vehicle owners with a safe, secure and convenient driving experience. Mitsubishi Connect is provided through a simple, subscription-based service that is comprised of the following components:
- An embedded Telematics Control Unit equipped with a 4G LTE cellular modem and GPS capability that operates on a cellular network and is factory-installed within the vehicle.
- Two in-vehicle buttons that connect to a call center. One is the SOS Emergency Assistance button to be used in the event of an emergency. The other is the Information Assistance/Roadside Assistance button to be used in the event of a breakdown or if account services are required.
- The My Mitsubishi Connect Mobile Application that can be downloaded through the app store on a compatible Apple or Android smartphone.
- A Mitsubishi Connect Owner's Portal that can be accessed through a compatible web browser on your computer.
What packages and services are included in Mitsubishi Connect?
Mitsubishi Connect comes with the Safeguard and Remote Service Packages which include the following features. Please note the Remote Services package must be combined with the Safeguard Service package. Safeguard Service Package:
Remote Service Package:
- SOS Emergency Assistance
- Automatic Collision Notification
- Roadside Assistance
- Information Assistance
- Alarm Notification
- Stolen Vehicle Assistance
- Mileage Tracker
- Remote Door Lock/Unlock
- Remote Climate Control
- Remote Horn
- Remote Lights
- Vehicle Settings
- Car Finder
- Parental Alerts (Geo-fence, Speed, and Curfew Alerts)
Which vehicles come equipped with Mitsubishi Connect?
Mitsubishi Connect is available on select Mitsubishi Eclipse Cross vehicles.
How do I register for Mitsubishi Connect?
First, make sure that your vehicle is equipped with Mitsubishi Connect by locating the SOS Emergency Assistance and Information Assistance buttons within your vehicle. Once this is confirmed, you will need to download the 'My Mitsubishi Connect' Mobile App from the App Store on your smartphone and follow the simple registration steps in order to enroll and pair your vehicle.
What do I do if I cannot register my vehicle?
First, make sure that your vehicle is parked in a safe and open location, and ensure that your smartphone has sufficient cellular coverage. Then, turn on your vehicle ignition and leave your vehicle running in an open location while you continue through the registration process. If you are unable to obtain a pairing code to complete registration through the My Mitsubishi Connect mobile application, you can press the Information Assistance button within the vehicle to connect to a Call Center representative who can assist with a manual registration.
Does the engine need to be on for the SOS Emergency Assistance and Information Assistance buttons to work?
Yes. For the SOS Emergency Assistance and Information Assistance buttons inside the vehicle to work, you must first start the vehicle engine to power the telematics control unit.
Why am I not able to connect to the call center when I press the SOS Emergency Assistance or Information Assistance buttons?
Your service period may be expired and your vehicle’s device could be deactivated. If this is the case, and you would like to renew your services, please contact Customer Care at (888) 564-1411 or visit your local Mitsubishi dealer for further assistance.
Where are Mitsubishi Connect services available?
Services are available in the United States of America, subject to cellular network coverage availability. When traveling from the U.S. to Canada or Mexico, services will not be available.
Is there an included trial period and how long does the trial period last?
Yes, there is an included trial period of 2 years for all Safeguard and Remote Package services. These services are available upon registration. The start date of your trial period is from the date of original vehicle retail purchase and is transferable within the 2 year period.
Can I extend services beyond the trial period?
Yes. You can select and purchase post-trial packages that allow you to continue services beyond the trial period using your credit card either through the My Mitsubishi Connect mobile app, the Mitsubishi Vehicle Owner's Portal or by contacting Customer Care at (888) 564-1411. The package that you select will be charged on the date of your trial period expiration. Mitsubishi Connect accepts MasterCard, VISA, American Express or Discover.
Do I need to provide my credit card upon registering for Mitsubishi Connect?
You do not have to provide a credit card to activate the Mitsubishi Connect trial period. However, a discounted post-trial package is provided to you if you elect to provide your credit card at the time of registration. If you place your credit card on file, it will be enrolled in automatic renewal. A credit card is required for renewal of services beyond the initial trial period.
When will my credit card be charged?
Your credit card will be charged at the end of your included trial period. You will receive a reminder notice prior to your trial period expiration and before your credit card is charged.
Where can I confirm my account status and trial expiration date?
Account status and/or trial expiration can be found under account settings once you log into the My Mitsubishi Connect Mobile App or Mitsubishi Vehicle Owners Portal. In addition, you can contact a Mitsubishi Connect Call Center representative at (888) 564-1411.
Is there an included trial period for Pre-Owned and/or Certified Pre-Owned vehicles?
The Mitsubishi Connect trial period starts from the original sale date of the vehicle and continues for a period of 2 years, regardless of resale or ownership change within that 2 year period. If the vehicle is resold as a pre-owned or certified pre-owned vehicle during the trial period, the new owner is entitled to the remainder of the trial period according to the vehicle's original sale date. The trial period does not restart at the point of the “new” sale date. If the trial period has expired when the pre-owned vehicle is purchased, you will need to purchase additional services in order to use Mitsubishi Connect.
How do I update an expired credit card on my account?
Credit card information can be updated through the My Mitsubishi Connect Mobile App, the Mitsubishi Vehicle Owners Portal or by calling Mitsubishi Connect Customer Care at (888) 564-1411.
How do I cancel my subscription?
You can press the Information Assistance button in your vehicle or call Mitsubishi Connect Customer Care, either through the My Mitsubishi Connect mobile app, or directly at (888) 564-1411 in order to speak to an agent and cancel your subscription.
How do I contact the Mitsubishi Connect Call Center?
You can press the Information Assistance button in your vehicle, or navigate to the ’Contact Us’ section in the mobile app. Or you can simply call the Mitsubishi Connect Customer Care Center directly at (888) 564-1411.
What are the Mitsubishi Connect Call Center hours of operation?
The Mitsubishi Connect Customer Care Center is available 24 hours a day, 7 days a week for all services.
What languages are supported by the Mitsubishi Connect Call Center?
The Mitsubishi Connect Call Center provides support in English and Spanish.
How do I get the My Mitsubishi Connect Mobile Application on my smartphone?
The My Mitsubishi Connect Mobile Application is available through the Apple App Store on select iPhones, or through the Google Play App store on select Android phones.
How do I access the Mitsubishi Vehicle Owner's Portal?
What will my email address be used for?
Your email address will be used to send you service usage notifications and updates according to the preferences that you set in your Mitsubishi Connect account. For example, if a remote door unlock is requested, you may receive an email notification to guard against unauthorized use. Additionally, your email address will be used to send you reminders and updates about your Safeguard and Remote service packages. Mitsubishi Connect will not sell or provide your email address to any company not directly involved with providing Mitsubishi Connect services.
How do I change my notification preferences?
Simply access your account on the My Mitsubishi Connect Mobile App or through the Mitsubishi Vehicle Owner's Portal and update your notification preferences under My Account settings.
How do I reset my PIN?
You can login to the My Mitsubishi Connect Mobile app and modify your existing PIN under My Account settings. The PIN is used as a security measure when initiating remote services such as remote door unlock through the My Mitsubishi Connect Mobile App. When contacting Customer Care, you will also need to provide your PIN to the Call Center agent in order for them to make updates to your account or to request Stolen Vehicle Assistance.
How do I reset my password?
You can reset your password from the My Mitsubishi Connect Mobile App or Mitsubishi Vehicle Owner's Portal by selecting “Forgot Password”.
How do I add secondary users to my account?
As a primary user, you can invite additional members to your account from the Mitsubishi Vehicle Owners Portal within My Garage under Access Controls. You can also configure appropriate rights for the secondary users to access and manage your vehicle.
Why did my remote climate control request fail?
The remote climate control feature requires a set of pre-conditions to be met in order to function properly. This includes ensuring that all doors are closed, the engine is off, the trunk is closed and the vehicle is in park. Please ensure that all of these pre-conditions are met and try again. If you are still experiencing issues, please contact the Mitsubishi Connect Call Center at (888) 564-1411.
How long will my vehicle stay on once I remotely set the climate control?
Following a climate control request, your engine will remain on for approximately 10 minutes. After 10 minutes, the engine will automatically turn off.
How close do I need to be to my vehicle in order for the Remote Climate Control feature to work?
You can use climate control from virtually anywhere, provided that your phone and the vehicle have good cellular coverage. Please also ensure that your vehicle is located in an open area.
How does the Automatic Collision Notification feature work?
When an airbag deployment is detected or crash sensors identify a collision in a registered Mitsubishi Connect vehicle, the system triggers a signal that the vehicle has been in an accident. A call is connected to an Emergency Response Specialist at the Mitsubishi Connect Call Center who can work with the appropriate Public Safety Answering Point (911 center) for emergency response.
While all accidents are important to us, not all accidents are severe enough to automatically trigger a collision notification call. In such a case, a manual push of the SOS Emergency Assistance button may be required. Please note that all safety services are subject to cellular network availability.
What happens when I press the SOS Emergency Assistance button?
The SOS Emergency Assistance Button will connect to the Mitsubishi Connect Emergency Response Center, where an agent will help the driver connect with the appropriate Public Safety Answering Point to provide emergency assistance.
What happens when I press the Information Assistance/Roadside Assistance Button?
The Information Assistance/Roadside Assistance Button will connect to the Mitsubishi Connect Call Center for account support and roadside assistance services.
What happens if I accidently press the SOS Emergency Assistance Button when there is no emergency?
The SOS Emergency Assistance button is designed for use in emergency situations only. If it is accidentally pressed in a non-emergency situation, the emergency response specialist will ask you to confirm that emergency services are not required. If you inform the agent that emergency services are not needed, the agent will end the call.
Why did my remote door lock/unlock request fail?
The remote door lock / unlock feature requires a set of pre-conditions to be met in order to function properly. This includes ensuring that all doors are closed, the engine is off, and the trunk is closed. Please ensure that all of these pre-conditions are met and try again. If you are still experiencing issues, please contact the Mitsubishi Connect Call Center at (888) 564-1411.
Why did my remote horn request fail? Why did my remote lights request fail?
The remote horn and remote lights feature requires a set of pre-conditions to be met in order to function properly. This includes ensuring that the alarm is disabled and the engine is off. Please ensure that all of these pre-conditions are met and try again. If you are still experiencing issues, please contact the Mitsubishi Connect Call Center at (888) 564-1411.
Why did I receive an error message when using the Car Finder feature?
Your vehicle may be out of range. The Car Finder feature is restricted to only locate your vehicle within a 1-mile radius of your current location.
Do I need to file a police report before Mitsubishi Connect can locate my stolen vehicle?
Yes, in order to utilize the Stolen Vehicle Assistance service, you will need to fill out a police report and obtain a case number before contacting the Mitsubishi Connect Call Center for further assistance on locating your vehicle. For your protection and privacy, Mitsubishi Connect only provides vehicle location information to law enforcement authorities based on verified stolen vehicle cases. Please contact the Mitsubishi Connect Call Center at (888) 564-1411 for further details.
How does Curfew Alert work?
Curfew Alert provides notifications when your vehicle is being driven at a particular time that you can set through your My Mitsubishi Connect Mobile App. To use this feature, log into the My Mitsubishi Connect Mobile App. Access the Curfew Alert feature and configure the settings according to your preferences. If the curfew has been violated, the appropriate message will be sent based on your notification preferences.
How does Speed Alert work?
Speed Alert provides notifications when your vehicle has exceeded a particular speed that you can set through your My Mitsubishi Connect Mobile App. To use this feature, log into the My Mitsubishi Connect Mobile App. Access the Speed Alert feature and configure the settings according to your preferences. If the speed you have pre-selected is violated, the appropriate message will be sent based on your notification preferences.
How does the Geo-Fence feature work?
Geo-Fence provides notifications when your vehicle has violated a particular location setting that you can set through your My Mitsubishi Connect Mobile App. To use this feature, log into the My Mitsubishi Connect Mobile App. Access the Geo-Fence feature and configure the settings according to your preferences. If the Geo-Fence that you have pre-selected is violated, the appropriate message will be sent based on your notification preferences.
Which Vehicle Settings can I modify?
You can remotely modify a select list ofVehicle settings fromtheMy Mitsubishi Connect Mobile App or Mitsubishi Vehicle Owner’sPortal. The following features can be modified remotely. (For additional details and service descriptions, please reference the Mitsubishi Connect Owner’s Manual).
- Turn Signal – Onetap lane change
- Keyless Operation - Turn signal lights response to door lock/unlock
- Wipers - Intermittent Operation
- Rear wipers - Intermittent Interval
- Side Mirror Auto Fold
- Lights: Interior light timeout after door shut
- Lights: Headlight Auto-off (ON/OFF)
- Lights: Interior Light Timeout
- Wipers - One Touch Auto-Wash (ON/OFF)
- Power Door Locks - Auto Door Unlock
- Power Door Locks - Door Unlock Mode
- Keyless Operation - Horn response with Remote Lock
- Power Door Locks - Auto Relock After Remote Unlock Timeout
- Keyless Operation - Horn Volume When Locking
- Keyless Operation - Smart Entry Feature
- ACC Power Timeout
- Lights - Coming Home Light Duration
- Lights - Exterior Lights ON with Remote Unlock
- Air Conditioner
Which versions of my smartphone's operating system will support the My Mitsubishi Connect Mobile App?
For iOS (Apple), the current version deployed by Apple will be supported, along with the previous two versions
For Android (Google), the Jelly Bean Operating System 4.4 and above will be supported
Which web browsers can I use to access the Mitsubishi Vehicle Owner's site?
The current and one previous version of Internet Explorer, Firefox, Chrome, and Safari will be supported.
Can I add more than one vehicle to my account?
Yes, you can add as many vehicles as you would like to your account and access them through the My Mitsubishi Connect mobile application or Mitsubishi Vehicle Owner's Portal.
Will Mitsubishi Connect use my car's GPS location?
Yes, your GPS location is used to properly locate your vehicle for emergency services and roadside assistance support.
Where is the Mitsubishi Connect User Manual located?
The Mitsubishi Connect Owner's Manual can be accessed through a link in the My Mitsubishi Connect Mobile App or the Mitsubishi Vehicle Owner's Portal.
Outlander Plug-In Hybrid EV (PHEV) FAQs
To get the Outlander PHEV basics, range & charging, performance, technology and warranty information, go to: https://www.mitsubishicars.com/outlander-phev/2018/faq
What is regenerative braking?
Regenerative braking occurs when motion energy is converted into electric energy using the motor as a power generator. While decelerating, electric energy will be created and used to charge to the main drive lithium-ion battery. There are two ways of regenerative braking on the Outlander PHEV:
1. If you lift your foot off the accelerator pedal while driving (coasting), a braking force equivalent to the engine braking of a gasoline or diesel powered vehicle will be generated. Also, if you shift the select position into “B” (REGENERATIVE BRAKE) from “D” (DRIVE), the regenerative brake force will become stronger. Shift the selector lever into “B” (REGENERATIVE BRAKE) position according to the driving condition. Controlled via the steering mounted paddle shifters, you can increase or reduce coasting to your liking to charge up the drive battery.
2. As greater brake force is applied by depressing the brake pedal, increased regenerative braking occurs.
I just purchased or leased an Outlander PHEV but I didn’t get a ChargePoint card. How can I get one?
A ChargePoint card compliments of Mitsubishi Motors is located in your glove box, but you can also tap your phone (logged in to the ChargePoint app
on any ChargePoint station to charge. If you'd like a physical card, just call ChargePoint EV driver support (available 24/7) at 1-888-758-4389
and let them know you're a new Outlander PHEV owner who needs a welcome kit.
How do I start a charging session or use tap to charge?
There are three ways to start a charging session:
- Tap to charge. With the ChargePoint appinstalled, you can start a charging session by holding your phone over the reader symbol on a ChargePoint station. Make sure you have the app and are signed in to your account.
- iPhone: In the ChargePoint app, go to Menu, select Account and then Manage Cards. Pick "set it up", add your ChargePoint pass to Apple Wallet and tap your phone on the station to charge.
- Android: Enable NFC, turn your phone screen on and tap your phone on the station to charge.
- To use tap to charge, you'll need iPhone SE or higher running iOS 10 or newer, Apple Watch Series 2, Series 1 and 1st generation or Android 4.4 or later with NFC.
- Start charging from the app. Choose a station and click the "Start Charge" button.
- Use your ChargePoint card. Just tap your ChargePoint card (make sure to activate it first) on the card reader symbol on the station.
If you need help, call ChargePoint driver support at 1-888-758-4389.
I lost my ChargePoint card. How can I get another one?
You can order a new card in the ChargePoint mobile app or by logging into your account at https://na.chargepoint.com/home
. If may take 7 to 10 business days to receive you card in the mail. In the meantime, you can continue to access ChargePoint stations with your mobile app or by calling the support number printed on every station, 1-888-758-4389
Will the owner get charged for a replacement card?
Do I need to enter a credit card to take advantage of the ChargePoint card?
You don’t need to enter a payment source, but doing so will let you keep charging at any station. There are free stations on the ChargePoint network even if you don’t enter a payment source.
Do I have to download the ChargePoint app?
Yes. This app is available for download on the Apple App Store and GooglePlay. This is the easiest way to find available stations, start charging and get updates when your Outlander PHEV is fully charged.
Do I need to set up an account on ChargePoint’s website?
Yes. Go to www.chargepoint.com/register and sign up. You will need a credit card to open your account and the first time you use a station with a fee, you’ll be billed $10 to fund your account.
What is the driving range of the i-MiEV?
The driving range of the i-MiEV can vary from 45-80 miles depending on driving style. EPA states 62 combined miles. Key examples that will reduce range include:
- Speeding (>65 mi/hr)
- Rapid acceleration/braking
- Using heater (30%) or AC (10%)
TIP: 1 bar of charge = 3 to 5 miles
What are the different indicators on low charge:
- 2 bars remaining – State of Charge (SOC) charge icon flashes
- 1 bar remaining – SOC icon AND bars flashes
- No bars remaining – Turtle icon comes on, you have less than 10 miles to make it to a charger
How many shift positions are there in an i-MiEV?
There are 3 shift positions: D, Eco, and B. B is typically not efficient while driving on the freeway.
D = full acceleration capabilities
Eco = reduces the horsepower to motor and increases regenerative braking – reduced acceleration
B = offers maximum regenerative braking – good for downhill coasting
How do I charge the i-MiEV?
Level 1 & 2 Charging
Make sure the car is in P (Park), open passenger side charge outlet and release on dash, plug in the cable (in wall first 120v) and verify charging. Charging times can vary from house to house depending on voltage and amperage:
Level 1: 120V/8A = 22.5 hours (from Low Battery Warning lamp to 100% capacity)
Level 2: 240V/15A = 7 hours (from Low Battery Warning lamp to 100% capacity)
Level 3 Quick Charging
Make sure the car is in P (Park), open driver side charge outlet and release under the driver seat, follow instructions on the Quick Charger.
Level 3: DC Quick Charger = 30 minutes (from Low Battery Warning lamp to 80% capacity)
What other helpful tips when driving an i-MiEV?
- Turn the key all the way until you feel resistance. Just like a gas car. Green "Ready" means it's on!
- Make sure all the doors and rear lid is completely closed - don't drain the 12v battery
- Don't Speed - speed kills energy. Use ECO to manage energy. Try to stay in the GREEN
Why is my vehicle not listed in Step 1: How to Find Your Radio Code?
Only the listed vehicles came equipped with radio units having the anti-theft system. If your vehicle is not listed and the radio does not work, please contact your local Authorized Mitsubishi Dealer for assistance.
I'm having difficulty removing my radio and accessing the radio serial number and part number. What can I do?
Please contact your local Authorized Mitsubishi Dealer if you need assistance removing the radio. Once the serial number and the part number are available, your Dealer can access the security code for that radio.
I submitted a request for my radio code, but never received it. What happened?
If the email is not received in your inbox or spam folder within 1 hour, an email was not sent to you due to errors with your submission of the Request Your Security Code form. The Radio Code Retrieval website is designed to reject all incorrect submissions and will display an error with all the fields that need to be corrected before an email with your radio code can be sent. Please identify all errors and resubmit. If you are still experiencing difficulties, please complete the Radio Code Trouble form located here https://www.mitsubishicars.com/contact-us-form
. A Mitsubishi Customer Representative will contact you within the next 2 business days.
The code you sent me does not work. Can you help me?
If the radio code does not deactivate the anti-theft system after following the radio code input procedure, please ensure the serial number and part number are correct and resubmit your radio code request online. Attempt to input the radio code following the procedure again. If you continue to experience difficulties with inputting your radio code, please complete the Radio Code Trouble form located here https://www.mitsubishicars.com/contact-us-form
. A Mitsubishi Customer Representative will contact you within the next 2 business days.
After I input the radio code, nothing happens. What do I do now?
After inputting the radio code, press the appropriate button on your radio as described in the radio code input procedure to deactivate the anti-theft system; the radio should reset within three seconds. If the radio does not reset, please ensure you are following the radio code input procedure correctly and try again. If you are still experiencing difficulty, please complete the Radio Code Trouble Form located here [link to: https://www.mitsubishicars.com/contact-us-form
}. A Mitsubishi Customer Representative will contact you within the next 2 business days.
My radio display read "1 Err" and then changed to OFF. What do I do now?
This occurs when the radio code was input incorrectly three times. You will need to reset the radio. To reset the radio, ensure your vehicle's battery is in good condition and fully charged. Insert your key in the ignition, turn the key to the ACC position, and allow the car to sit for one hour. The radio will reset and the radio will display "Code". Please enter the correct radio code to deactivate the anti-theft system.
What is the difference between Mitsubishi Genuine Accessories and other Aftermarket Accessories?
Unlike aftermarket accessories, when Mitsubishi Genuine Accessories are installed by an authorized Mitsubishi dealer, on your new vehicle at the time of delivery, they are covered by the Mitsubishi New Vehicle Limited Warranty of 5 years or 60,000 miles.
If they are installed by an authorized Mitsubishi dealer on your vehicle after purchase, they are covered for the unexpired term of the Mitsubishi New Vehicle Limited Warranty, or if more favorable, for the Parts and Accessories Warranty of 12 months or 12,000 miles from the date of installation, whichever occurs first.
Why is it beneficial to use Mitsubishi Genuine Parts?
Mitsubishi Genuine Service uses only Mitsubishi Genuine Parts. These parts are designed, engineered and manufactured to ensure a perfect fit and optimal performance of your vehicle - ultimately it is the best way to protect your investment.
What happens if I don't use Mitsubishi Genuine Parts or Accessories on my vehicle?
Using non-genuine parts and accessories will not void your warranty. However, damage or problems caused by using non-genuine parts and accessories may not be covered by your warranty.
Why use Mitsubishi Genuine Accessories?
Mitsubishi has an extensive range of accessories to suit your vehicle's individual requirements.
We give you more options for what you want. Dress up your vehicle with our wide array of exterior accessories. Minimize wear and tear with new protection accessories and add a touch of class with interior accents. If you like it bright, light it up with LED lighting. Keep your belongings secure with cargo options and If you are into technology, consider integrated hands-free Bluetooth and rear-view camera to add additional safety to your vehicle. Whatever you like, Mitsubishi has the accessory for you.
Mitsubishi Genuine Accessories go through an extensive program of design, development and testing to ensure they meet all applicable government standards as well as Mitsubishi's own rigorous engineering specifications and performance targets.
Using Mitsubishi Genuine Accessories will ensure you get quality accessories that are both durable and reliable.
Mitsubishi Genuine Accessory Parts Warranty
Mitsubishi is committed to complete customer satisfaction. When Mitsubishi Genuine Accessories are installed by an authorized Mitsubishi dealer on your new vehicle at the time of delivery, they are covered by the Mitsubishi New Vehicle Limited Warranty of 5 years or 60,000 miles.
If they are installed by an authorized Mitsubishi dealer on your vehicle after purchase, they are covered for the unexpired term of the Mitsubishi New Vehicle Limited Warranty, or if more favorable, for the Parts and Accessories Warranty of 12 months or 12,000 miles from the date of installation, whichever occurs first.
Mitsubishi Genuine Parts Warranty
For your complete peace of mind, when Mitsubishi Genuine Parts are installed by an authorized Mitsubishi dealer, they are warranted for the unexpired term of the New Vehicle Limited Warranty, or if more favorable, for the Parts and Accessories Warranty of 12 months or 12,000 miles from date of installation, whichever occurs first.