ISSUE:

TAKATA AIRBAG INFLATORS

REQUESTED ACTION:

JUNE 2015 CONSUMER UPDATE




Important Update

Pursuant to Defect Information Reports TK Holdings Inc. (Takata) submitted to the National Highway Traffic Safety Administration (NHTSA) on May 18, 2015, Mitsubishi Motors North America, Inc. (MMNA) will be expanding our Lancer Front Passenger Air Bag Inflator Safety Recall, and upgrading and expanding our Raider Driver Air Bag Inflator Special Service Campaign.

Lancer Vehicles
The previous Safety Recall involved certain 2004 - 2005 Lancer/Lancer Sportback/Lancer Evolution vehicles originally sold in, or ever registered in Florida, Georgia, Alabama, Mississippi, Louisiana, Texas, South Carolina, Puerto Rico, Hawaii, U.S. Virgin Islands, Guam, Saipan, and America Samoa.


The recall will now be expanded to:

  • Include all remaining 2005 Lancer/Lancer Sportback/Lancer Evolution vehicles and those 2006 Lancer/Lancer Evolution vehicles utilizing the inflator at issue
  • Cover all affected vehicles nationwide, regardless of garaging or registration history

Affected Lancer vehicle owners will be notified by First Class mail in the middle of June.

Raider Trucks
The previous Special Service Campaign involved certain 2006 - 2007 Raider trucks nationally. This is being upgraded to a Safety Recall and will now involve 2006 - 2009 Raider trucks - the geographic scope remains national.

Scheduling of First Class mail notification to affected Raider owners is being determined.

To check if your Mitsubishi Lancer or Raider is affected by this recall expansion or currently has any other outstanding recall, please click on this link: https://www.mitsubishicars.com/owners/service?q=recallinfo and simply type in your Vehicle Identification Number (this can be found on the driver's side interior dashboard when looking through the windshield).

The safety of our customers is a top priority of MMNA and a key component of our "customer first" philosophy — we strongly encourage you to have an authorized Mitsubishi Motors dealership complete any outstanding recall on your vehicle.









About Mitsubishi Motors North America, Inc.

Mitsubishi Motors North America, Inc., (MMNA) is responsible for all research & development, manufacturing, marketing, sales and financial services for Mitsubishi Motors in the United States. MMNA sells sedans and crossovers/SUVs through a network of approximately 400 dealers. MMNA is leading the way in the development of highly-efficient, affordably-priced new gasoline-powered automobiles while using its industry-leading knowledge in battery electric vehicles to develop future EV and PHEV models.


ISSUE:

TAKATA PASSENGER FRONTAL AIR BAG INFLATOR

AFFECTED VEHICLES:

2004-2006 MITSUBISHI LANCER, LANCER SPORTBACK, AND LANCER EVOLUTION

REQUESTED ACTION:

CONTACT YOUR MITSUBISHI DEALER FOR APPOINTMENT




Important Update

On May 27, 2015, pursuant to a Defect Information Report TK Holdings (Takata) submitted to the National Highway Traffic Safety Administration (NHTSA), Mitsubishi Motors North America (MMNA) informed the NHTSA that it will be superseding the original Takata Passenger Frontal Air Bag Inflator Regional Safety Recall to include an additional model year and expanding this campaign nationwide. This expanded Nationwide Safety Recall will include all 2004 - 2005 Mitsubishi Lancer and Lancer Evolutions, all 2004 Lancer Sportbacks, and certain 2006 Lancer and Lancer Evolution vehicles nationwide.

MMNA anticipates the customer notifications for this expanded Nationwide Safety Recall will be sent in mid-June, 2015. Reminder notifications will also be sent to all vehicle owners who have not had their vehicle repaired under the previous Regional Field Action and Safety Recall. If you previously received notification from MMNA regarding your vehicle's airbag inflator, please immediately contact your Mitsubishi dealership to schedule its replacement. If you receive one of the customer notifications that will be sent out in mid-June, please immediately contact your Mitsubishi dealership to schedule the replacement of your vehicle's air bag inflator. If you have any questions regarding the expanded Nationwide Safety Recall, please contact the MMNA Customer Service Department at 1.888.MITSU2014 (1.888.648.7820).





Owners of affected 2004-2006 Mitsubishi Lancer and Lancer Evolutions and 2004 Lancer Sportback vehicles will be (re)notified in mid-June via First Class mail to contact their local Mitsubishi dealer to schedule an appointment to have the passenger frontal air bag inflator replaced with a newly manufactured one.

A sample of the customer notification letter that will be sent out in mid-June is provided below for your reference.

To check if your Mitsubishi Lancer, Lancer Sportback, or Lancer Evolution is part of this Nationwide Safety Recall you can contact the Mitsubishi Motors North America, Inc. Customer Service Department at 1-888-MITSU2014 (1-888-648-7820).

Or you can visit our website mitsubishicars.com and enter your Vehicle Identification Number (VIN) at:

Online VIN Check: https://www.mitsubishicars.com/owners/service?q=recallinfo

Dealer Locator: http://www.mitsubishicars.com/dealers



Frequently Asked Questions — click here.



<Owner Notification Sample Letter>

Dear Mitsubishi Owner,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Reason for notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to motor vehicle safety exists in certain 2004 - 2006 Lancer, 2004 – 2006 Lancer Evolution, and 2004 Lancer Sportback vehicles. The affected vehicles are equipped with a passenger side frontal air bag inflator that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture in the event of a crash necessitating deployment of the passenger side frontal air bag. An inflator rupture could result in metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

What you should do: Please contact your local Authorized Mitsubishi Motors dealer and schedule an appointment to have the passenger frontal air bag inflator replaced. When you bring your vehicle in, please show the dealer this letter. (If you misplace this letter, the dealer will still make this replacement to your vehicle, free of charge.).

To reduce the risk of injury, do not allow occupants to sit in the front passenger seat until this replacement is performed.

What your dealer will do: The dealership will replace the passenger frontal air bag inflator with a newly manufactured one.

How long will it take? The time needed for this repair is approximately 2.0 hrs. The dealer may need your vehicle for a longer period of time due to service scheduling issues, but every effort will be made to minimize your inconvenience.



If you experience any problem having your vehicle repaired promptly and/or at no charge, please inform us by calling the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Pacific Time)

If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made promptly and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153), or go to http://www.safercar.gov.

If you have already encountered a problem with the front passenger air bag inflator and had it replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration:

Mitsubishi Customer Relations Department, P.O. Box 6400, Cypress, CA 90630-0064

If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations.

We appreciate your prompt attention to this matter.

Sincerely,

Mitsubishi Motors North America, Inc.




About Mitsubishi Motors North America, Inc.

Mitsubishi Motors North America, Inc., (MMNA) is responsible for all research & development, manufacturing, marketing, sales and financial services for Mitsubishi Motors in the United States. MMNA sells sedans and crossovers/SUVs through a network of approximately 400 dealers. MMNA is leading the way in the development of highly-efficient, affordably-priced new gasoline-powered automobiles while using its industry-leading knowledge in battery electric vehicles to develop future EV and PHEV models.


ISSUE:

TAKATA DRIVER SIDE FRONTAL AIR BAG INFLATOR

AFFECTED VEHICLES:

2006-2009 MITSUBISHI RAIDER

REQUESTED ACTION:

CONTACT YOUR MITSUBISHI DEALER FOR AN APPOINTMENT, ONCE YOUR OWNER NOTIFICATION LETTER HAS BEEN RECEIVED.




Important Update

Mitsubishi Motors North America, Inc. (MMNA) will conduct a Nationwide Safety Recall on 2006-2009 Mitsubishi Raider pickup trucks manufactured by Daimler Chrysler (FCA US LLC) that were equipped with Takata supplied driver's side frontal air bag inflators. This decision to conduct a Safety Recall was made by FCA US LLC pursuant to a Defect Information Report submitted by TK Holdings (Takata) to the National Highway Traffic Safety Administration.

This Nationwide Safety Recall supersedes and replaces the existing nationwide field action for the driver's side frontal air bag inflator used in the Raider. All 2006 - 2009 Raider pickup trucks are affected by this Nationwide Safety Recall, regardless if the truck had the driver's side frontal air bag inflator replaced in either the previous regional or nationwide field action.

MMNA is diligently working to launch this expanded Nationwide Safety Recall, and all current registered owners of 2006-2009 Raider pickup trucks will be notified by First Class mail when to schedule a free replacement of the driver's frontal side air bag inflator used in their vehicle, including those owners who had the driver's side frontal air bag inflator replaced in either the previous regional or nationwide field action. Owner notification is expected to begin in late June or early July, 2015.

Should you have any questions regarding this recall and your Raider pickup truck, please contact the MMNA Customer Service Department at 1-888-MITSU2015 (1-888-648-7820).





To check if your Mitsubishi Raider is part of this Safety Recall you can contact the Mitsubishi Motors North America, Inc. Customer Service Department at 1-888-MITSU2014 (1-888-648-7820).

Or you can visit our website mitsubishicars.com and enter your Vehicle Identification Number (VIN) at:

Online VIN Check: https://www.mitsubishicars.com/owners/service?q=recallinfo

Dealer Locator:http://www.mitsubishicars.com/dealers



Frequently Asked Questions — click here.



About Mitsubishi Motors North America, Inc.

Mitsubishi Motors North America, Inc., (MMNA) is responsible for all research & development, manufacturing, marketing, sales and financial services for Mitsubishi Motors in the United States. MMNA sells sedans and crossovers/SUVs through a network of approximately 400 dealers. MMNA is leading the way in the development of highly-efficient, affordably-priced new gasoline-powered automobiles while using its industry-leading knowledge in battery electric vehicles to develop future EV and PHEV models.

1 Manufacturer's Suggested Retail Price. Excludes destination/handling, tax, title, license etc. Retailer price, terms and vehicle availability may vary. See your Mitsubishi retailer for details.

2 Legal Disclaimer for I-MiEV:
Manufacturer's Suggested Retail Price. Excludes destination/handling, tax, title, license etc. Retailer price, terms and vehicle availability may vary. Includes CHAdeMO DC quick-charge port, battery warming system and heated side-view mirrors. Destination/handling charges for Mitsubishi i-MiEV $850 ($975 Alaska/Hawaii). Actual prices set by retailer. Federal and state tax credits and/or rebates may be available "post- sale" (after purchase of the vehicle has been completed by the dealer). Consult your tax professional for details.