My Mitsubishi Connect is a platform of services that provide vehicle owners with a safe, secure, and convenient driving experience. My Mitsubishi Connect is provided through a simple, subscription-based service that is comprised of the following components:

• An embedded Telematics Control Unit equipped with a 4G LTE cellular modem and GPS capability that operates on a cellular network and is factory-installed within the vehicle.
• Two in-vehicle buttons that connect to a call center. One is the SOS Emergency Assistance button to be used in the event of an emergency. The other is the Information Assistance/Roadside Assistance button to be used in the event of a breakdown or when account services are required.
• The My MITSUBISHI CONNECT Mobile Application that can be downloaded through the app store on a compatible Apple or Android smartphone.
• Services using wireless communication networks and the Global Positioning System (GPS) satellite network. Not all My Mitsubishi Connect Services are available everywhere, particularly in remote or enclosed areas. The area in which you are driving may affect the service that we can provide to you, including but not limited to routing and GPS services like our ability to determine your vehicle's precise location.

My Mitsubishi Connect is available on select 2022 model year and later Mitsubishi Outlander vehicles in United States and Canada and select 2018 model year and later Mitsubishi Eclipse Cross vehicles in the United States.

My Mitsubishi Connect comes with the Safeguard and Remote Service Packages which include the following features. Please note the Remote Services package must be combined with the Safeguard Service package.

Safeguard Service Package:

• SOS Emergency Assistance
• Automatic Collision Notification
• Stolen Vehicle Assistance
• Account Information Assistance
• Roadside Assistance
• Dealer Service Scheduler
• Alarm Notification
• Mileage Tracker
• Vehicle Status

Remote Service Package:

• Remote Door Lock/Unlock
• Remote Smart Engine Start
• Remote Engine On/Off
• Remote Horn
• Remote Lights
• Vehicle Settings
• Car Finder
• Parental Alerts (Geofence, Speed, and Curfew Alerts)

There is an included trial period of 2 years for all Safeguard and Remote Package services. These services are available upon registration. The start date of your trial period is from the date of original vehicle retail purchase and is transferable within the 2-year period.

If the vehicle is transferred to another owner before the 2-year trial period ends, the remaining trial period is available for the new vehicle owner. The new vehicle owner must register for the service to take advantage of the services during the remaining trial period.

The My Mitsubishi Connect Customer Care Center is available 24 hours a day, 7 days a week for all services in the US and Canada.

Services are available in the fifty United States of America for US subscribers and in Canada for Canadian subscribers, subject to cellular network coverage availability.

Cross-border call center support and emergency services are not available when traveling outside the vehicle's original registered country of origin for the U.S. or Canada.

Services are not available in Mexico and Puerto Rico.

You can check the status of your account and trial expiration date by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

To check account status, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Under "Subscription," your subscription end date is shown.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. On the "My Garage" page, your Subscription Status appears in the My Mitsubishi Connect area of the screen.
3. . You can also click "Profile Info" for your account status. (Am only)

If you are experiencing technical problems with the My MITUBISHI CONNECT, you can report your problem to Mitsubishi through the My MITSUBISHI CONNECT Mobile App. Mitsubishi will investigate your request.

The instructions below explain how to report a problem with the service.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen
3. Select "Help."
4. Select "Contact Mitsubishi."
5. Select "Call Customer Care."

Or use your mobile phone to call the My Mitsubishi Connect Customer Care Center directly:

USA: 1-888-564-1411

The My MITSUBISHI CONNECT Mobile App allows you to cancel your subscription. This action removes information from your profile, removes the vehicle from your account, and removes any paid active subscriptions associated with your account.

To cancel your account, turn off the vehicle's engine, and then follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Cancel Account" and review the summary of actions associated with canceling the account.
4. When you are ready, select "Cancel My Account" and then select the back arrow to return to the previous menu.

You can also contact the My Mitsubishi Connect Customer Care Center to speak to an agent. You will need your account security PIN to complete the cancellation process.

To contact My Mitsubishi-Connect Customer Care from Outlander vehicles, press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care. In Eclipse Cross vehicles, press the iCall button, located in the overhead console.

Or use your mobile phone to call the My Mitsubishi Connect Customer Care Center directly:

USA: 1-888-564-1411

If you cancel your subscription, you will get refund of the subscription amount on a prorated basis.

The amount will be refunded to the same payment method used to purchase the subscription.

The My Mitsubishi Connect trial period starts from the original sale date of the vehicle and continues, regardless of resale or ownership change within the term of the trial period.

If the vehicle is resold as a pre-owned or certified pre-owned vehicle during the trial period, the new owner is entitled to the remainder of the trial period according to the vehicle's original sale date.

The trial period does not restart at the point of the "new" sale date.

If the trial period has expired when the pre-owned vehicle is purchased, you will need to purchase additional services in order to use My MITSUBISHI CONNECT.

You can purchase a post-trial package that will allow you to continue services beyond the trial period. You can purchase services using your credit card through the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

The package that you select will be charged on the date of your trial period expiration.

My MITSUBISHI CONNECT Mobile App accepts MasterCard, VISA, American Express, or Discover cards.

You do not have to provide a credit card to activate the My Mitsubishi Connect trial period. However, a discounted post-trial package is available to you if you elect to provide your credit card during the first 90 days from the time of registration. If you place your credit card on file, it will be enrolled in automatic renewal.

If you do not provide your credit card during the first 90 days, it will be required later for renewal of services beyond the initial trial period.

Your credit card will be charged at the end of your included trial period. You will receive a reminder notice before your trial period expires and before your credit card is charged.

When you want to make a purchase, you can update your credit card information by using the My MITSUBISHI CONNECT Mobile App or by calling the My Mitsubishi Connect Customer Care Center:

USA: 1-888-564-1411

My MITSUBISHI CONNECT Mobile App accepts MasterCard, VISA, American Express, or Discover.

To update your credit card, follow the steps below:

1. Sign into your account on the My MITSUBUSIHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "My Account."
4. Select "ADD PAYMENT METHODS."
5. You have the option to scan your credit card or to enter the information manually.
6. To automatically scan your card.
   a. Select "START".
   b. Position your credit card in the frame until the card is scanned. You will be taken to the "ENTER CARD" screen.
   c. Enter the remaining details on the "ENTER CARD" screen and select "Confirm."
   d. If you have trouble scanning your credit card or have a credit card that cannot be scanned, enter the card details manually.
7. To manually enter your card.
   a. Select "ENTER CARD MANUALLY" to manually enter the card data.
   b. Complete the details on the "ENTER CARD" screen and select "Confirm."

A payment card is required for My Mitsubishi Connect Services subscription after the end of your trial period. The following payment cards are accepted:

• Visa®
• MasterCard®
• American Express®
• Discover®

My Mitsubishi Connect Customer Care can assist with roadside assistance, account registration and cancellation, remote operations, and stolen vehicle tracking.

You can call Customer Care from your vehicle or through a direct dial number.

Calling from inside your Eclipse Cross vehicle: From inside your vehicle, and while the engine is turned on, press the iCall (Information Assistance) button. One of our care center agents will be with you shortly.

Calling from inside your Outlander vehicle: From inside your vehicle, and while the engine is turned on, press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care. One of our care center agents will be with you shortly.

Calling direct: You can call the My Mitsubishi Connect Customer Care Center directly:

USA: 1-888-564-1411

Note: To report a technical issue with your My Mitsubishi Connect services, see the article "How to Report a Problem with the My Mitsubishi Connect Service."

The My Mitsubishi Connect Owner's Manual is available from the My Mitsubishi Connect Mobile App or the Mitsubishi Owner's Portal.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Help."
4. Select "Owner's Manual."

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. In the "Seek Help" box, select "OWNER'S MANUAL."

If you find yourself in a dangerous situation or in need of emergency services, you can push the "SOS" button in your vehicle to connect to a My Mitsubishi Connect Services Emergency Response Center, where an agent will assist in the dispatch of emergency services to your vehicle's location.

The SOS button is available in Eclipse Cross and Outlander vehicles. It is above the rearview mirror on the overhead console.

Emergency Call is dependent on an operational device in the vehicle, and good GPS and cellular coverage.

Note: For the SOS button to work, you must first start the vehicle engine to power the telematics control unit.

If you find yourself in need of help with your account, the mobile app, or for roadside assistance for non-emergencies, you can call My Mitsubishi Connect Customer Care.

There are two ways to call from your Outlander's infotainment menu screen.

1. Press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care.
2. Press the "Info. " button. Press "My Mitsubishi Connect Services." Press "CALL MITSUBISHI MOTOR ASSIST."

When the call is complete, press "Hang up" on the infotainment screen.

If you find yourself in need of help with your account, the mobile app, or for roadside assistance for non-emergencies, you can call My Mitsubishi Connect Customer Care.

The iCall button in the overhead console connects to the My Mitsubishi Connect Customer Care Center for account support and roadside assistance services.

For the SOS Emergency Assistance and Information Assistance buttons inside the vehicle to work, you must first start the vehicle engine to power the telematics control unit.

For the SOS and Information Assistance buttons inside the vehicle to work:

• You must start the vehicle engine to power the telematics control unit.
• The vehicle must be in an area with good GPS and cellular coverage.
• You must have an active subscription.

For the SOS Emergency Assistance and Information Assistance buttons inside the vehicle to work, you must first start the vehicle engine to power the telematics control unit.

Additionally, your service period could be expired, and your vehicle's device could be deactivated. If this is the case, and you would like to renew your services, please contact customer care or visit your local Mitsubishi dealer for further assistance.

You can also use your mobile phone to call directly:

USA: 1-888-564-1411

Press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care.

Selecting this option from the infotainment menu screen uses the vehicle's cellular service to call the My Mitsubishi Connect Customer Care Center. If the call is not working, ensure that your engine is on and your vehicle is located in an area with good cellular connectivity.

• If the call is still not connecting, try driving to a different location and pressing the headphone icon again.
• If you are still unable to reach customer care, confirm that you are within the service period and your account is active.
• If you are still unable to reach customer care, then visit your local dealer for further investigation.

You can also use your mobile phone to call directly:

USA: 1-888-564-1411

The iCall button calls the My Mitsubishi Connect Customer Care Center. If the iCall button is not working, ensure that your vehicle engine is on and try again. To connect to My Mitsubishi Connect Customer Care, your engine must be on, and your vehicle should be in an area with good cellular connectivity.

• If the iCall button is still not working, try driving to a different location and pressing the button again.
• If you are still unable to reach Customer Care, confirm that you are within the service period and your account is active.
• If you are still unable to reach Customer Care, then visit your local dealer for further investigation.

You can also use your mobile phone to call directly:

USA: 1-888-564-1411

The SOS button calls the My Mitsubishi Connect Emergency Response Center in case of emergency. If the SOS button is not working, ensure that your vehicle engine is on and try again.

To connect to the emergency response center, your engine must be on, and your vehicle should be in an area with good cellular connectivity.

• If the SOS button is still not working, if possible, try driving to a different location and pressing the button again.
• If you are still unable to reach the emergency response center, confirm that you are within the service period and your account is active.
• If you are still unable to reach the emergency response center, then visit your local dealer for further investigation.

The SOS Emergency Assistance button is designed for use in emergency situations only.

If you press the button accidentally in a non-emergency situation, the emergency response specialist will ask you to confirm that emergency services are not required.

If you inform the agent that emergency services are not needed, the agent will end the call.

Alarm Notification will notify you if the factory-installed alarm in your Mitsubishi vehicle has been triggered. This is especially useful when you are out of the alarm's audible range.

You will be notified automatically.

When the Safeguard system detects an airbag deployment or a collision in a registered My Mitsubishi Connect vehicle, your vehicle automatically attempts to connect to the My Mitsubishi Connect Customer Care Center.

Once connected, information about your vehicle, its location, and its condition is sent to Customer Care where an Emergency Response Specialist will work with the appropriate Public Safety Answering Point for an emergency response.

While all accidents are important to us, automatic connection to Customer Care is made based on the vehicle's airbag deployment and the severity of the impact. Not all accidents are severe enough to automatically trigger the vehicle to connect to Customer Care.

In cases where the vehicle does not automatically call, you can manually push the SOS Emergency Assistance button. Once connected to the My Mitsubishi Connect Emergency Response Center, you can tell the agent whether to forward the information to law enforcement authorities or medical services.

Please note that all safety services are subject to cellular network availability.

To use the Stolen Vehicle Assistance service, you must fill out a police report and obtain a case number before contacting the My Mitsubishi Connect Customer Care Center for assistance locating your vehicle.

For your protection and privacy, My Mitsubishi Connect provides vehicle location information only to law enforcement authorities based on verified stolen vehicle cases. Please contact My Mitsubishi Connect Customer Care Center for further details:

USA: 1-888-564-1411

To report a stolen vehicle, follow the steps below.

1. Sign into your account on the My Mitsubishi Connect Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen
3. Select "Help."
4. Select "Contact Mitsubishi."
5. Select "Report Stolen Vehicle."
6. View your Vehicle Model, Year, Trim, Color, and VIN that are auto filled.
7. Specify your license plate by touching "Enter" and entering the plate number.
8. Specify the police report number by touching "Enter" and entering the report number.
9. Select Done or Next.
10. Select the red CALL button to call the My Mitsubishi Connect Customer Care Center to relay the information and receive assistance.

Note: If you press the back arrow to return to the previous screen, your entries are saved.

The My Mitsubishi Connect Customer Care Center will place your vehicle into a stolen vehicle tracking mode. This mode allows the call center to track your vehicle's location with frequent updates and to coordinate with law enforcement. Please note that other optional services in the mobile app may be disabled at this time.

When the vehicle has been recovered, and you are ready to begin driving it again, the My Mitsubishi Connect Customer Care Center must disable the stolen vehicle tracking mode.

The My MITSUBISHI CONNECT Mobile App can notify you via email, SMS text message, or mobile phone push whenever an event occurs. You can choose the types of events that you want to be notified about and in which method.

Access your account by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

My MITSUBISHI CONNECT Mobile App

To update your preferences, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Notifications."

If you have no notifications and you want to create one:

1. Select "+".
2. On the Channels screen, choose how you want to be notified of an event by selecting Email or SMS text message.
   Note: Mitsubishi asks you to confirm that they can contact you. Select "PROCEED."
3. On the Add Notification screen, make your selections from the toggle on and off and other options listed.
4. Select "SAVE."

If you have notifications that you want to change:

1. Select the notification that you want to change.
2. On the Edit Notification screen, make your selections from the toggle on and off and other options listed.
3. Select "SAVE."

If you want to delete an email or SMS notification preference:

1. Select the notification that you want to change.
2. elect the trash can icon, and then confirm your choice.

Mitsubishi Owner's Portal

To update your preferences, follow the steps below.

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "Notifications."

If you have no notifications and you want to create one:

1. Select "Add Notification".
2. Choose how you want to be notified of an event by selecting Email or SMS text message.
3. On the Add Notification screen, fill out the form and make your selections using the checkboxes listed.
4. Select "SAVE CHANGES."

If you have notifications that you want to change:

1. Locate the notification that you want to change and select the "+" next to "See Details."
2. On the Edit Notification screen, make your selections using the checkboxes listed.
3. Select "SAVE CHANGES."

If you want to delete an email or SMS notification preference:

1. Locate the notification that you want to delete.
2. Select the trash can icon, and then confirm your choice.

It is safe to drive your vehicle when the over-the-air (OTA) update is downloading. The installation of the downloaded update will start when the car engine is off and can take up to 20 minutes.

You can view the notifications in My Mitsubishi Connect to see if the installation of the update is complete before you turn on your car. If the update has not completed, you can wait; or if you cannot wait to use the car again, the update will continue the next time the car engine is turned off.

The over-the-air (OTA) update may be necessary for your vehicle to operate efficiently. You can reject the update two times. Upon the third notification, the update will automatically download to the vehicle when the ignition is turned on.

You can lock or unlock your car's doors remotely by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

To function properly, the engine must be off, and the doors and trunk must be closed.

A PIN is required before Remote Door Lock/Unlock feature can be used on the My MITSUBISHI CONNECT Mobile App.

Please secure your PIN appropriately and do not share it.

If you choose to unlock the doors:

- The doors will relock after 30 seconds.
- For Eclipse Cross vehicles: the trunk will remain locked.
- For Outlander vehicles: the trunk will unlock.

My MITSUBISHI CONNECT Mobile App

To lock or unlock the doors, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select the remote-operations or car icon at the bottom of the home screen.
3. Select the door icon.
4. Select the lock or unlock icon and then enter your security PIN when prompted.
5. A message appears that confirms the success or failure of your request.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select the "UNLOCK" or "LOCK" button under "VEHICLE STATUS" and then enter your security PIN when prompted.
4. A message appears that confirms the success or failure of your request.

You can turn your vehicle lights on or off remotely by using the My MITSUBISHI CONNECT Mobile App.

To function properly, the engine must be off and the alarm must not be actively sounding.

If you choose to turn on the lights:
- For Eclipse Cross vehicles: the lights will remain on for 30 seconds.
- For Outlander vehicles: the lights will keep flashing on for 15 seconds.

To turn your lights on or off, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select the remote-operations or car icon at the bottom of the home screen.
3. Select the light icon to view the Lights screen.
4. On the Lights screen, touch the light icon.
5. A message appears that confirms the success or failure of your request.

You can sound your car's horn remotely by using the My MITSUBISHI CONNECT Mobile App. This feature can be useful in helping you to locate your vehicle.

To function properly, the engine must be off, the doors locked, and the alarm must not be actively sounding. Remote Horn & Lights may be subject to state or local regulations governing noise in the location of your vehicle.

A PIN is required before Remote Horn can be used on the My MITSUBISHI CONNECT Mobile App. Please secure your PIN appropriately and do not share it.

To sound the horn, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select the locate icon at the bottom of the home screen and then enter your security PIN when prompted.
3. Select the horn icon.
4. A message appears that confirms the success or failure of your request.

The remote horn and remote lights feature require a set of preconditions to be met.

To function properly, ensure that the alarm is not actively sounding, the engine is off, the doors are locked, and the vehicle is in a good connectivity area. Please ensure that all these preconditions are met and try again.

If you are still experiencing issues, please contact the My Mitsubishi ConnectCustomer Care Center:
USA: 1-888-564-1411

You can start or stop your vehicle's engine by using the My MITSUBUSHI CONNECT MOBILE App. You can remotely start your vehicle before you leave home or work in advance to bring it to a comfortable temperature.

A PIN is required before Remote Door Lock/Unlock feature can be used on the My MITSUBUSHI CONNECT App. Please secure your PIN appropriately and do not share it.

If you choose to start the engine:

• Your phone and the vehicle must have good cellular coverage.
• Your vehicle must be in an open area.
• All doors to the vehicle must be closed and locked.
• The hood and trunk must be closed.
• The gear selector must be in the 'Park' position.
• The vehicle key must be outside of the vehicle.
• The brake pedal cannot be depressed.

If the remote operation is successful:

• The engine remains on for approximately 10 minutes.
• For Eclipse Cross vehicles, the app prompts you to set the temperature.
• The hood and trunk must be closed.

After 10 minutes, the engine turns off automatically. After sending two Remote Engine Start commands from the My Mitsubishi Connect or if you have not started your vehicle's engine in the last 15 days (for Outlander) or 5 days (for Eclipse Cross), you will need to start your engine manually with the key before sending additional Remote Engine Start commands.

Never start the engine if the vehicle is in a closed or poorly ventilated area. See the Owner's Manual for more information regarding carbon monoxide gas.

Remote Engine Start/Stop may be subject to state or local regulations governing engine idling or noise in the location of your vehicle. It is your responsibility to use Remote Engine Start/Stop safely and legally.

To start or stop the engine, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select the remote-operations or car icon at the bottom of the home screen.
3. Select the engine icon.
4. Select the On or Off icon.
5. If turning the engine on, a warning appears and asks you to confirm if it is safe. Enter your security PIN when prompted.
6. A message appears that confirms the success or failure of your request.

You can view your daily travel distance by using the My MITSUBISHI CONNECT Mobile App. Mileage Tracker shows the mileage for each of the past 7 times the vehicle was driven.

To view the mileage tracker, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select the "i" icon at the bottom of the screen.
3. Select the meter icon to view the last 7 days of mileage.

This feature is available only for 2020 or later models in the US, or 2019 or later models in Europe.

The vehicle status report is a remote operation that can retrieve status information from your vehicle. The information retrieved includes:

- General vehicle status information, such as mileage history and vehicle speed.
- Warning information, such as brake fluid level, tire pressure, and distance to empty.
- Service information, such as the amount of time until the next maintenance is due (for Eclipse Cross only).

The vehicle status report is available from the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

To view the Vehicle Status Report, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select the "i" icon at the bottom of the screen.
3. Select the meter icon to view mileage for each of the past 7 times the vehicle was driven.
4. Select the heart icon to view the vehicle health and status report.
5. Your vehicle status will be displayed.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "Vehicle Status Report."

Note:

• No warnings will be displayed when your vehicle does not detect any issues.
• Warnings sent from your vehicle are displayed.
• Displayed warnings may not be consistent with the displays and indicators in your vehicle due to unstable network connectivity or data reception delays.

Your GPS location is used to locate your vehicle in the following situations:

• For emergency services
• For roadside assistance support
• When using the remote vehicle finder
• When using the geofence feature

In Outlander vehicles, the GPS location of the vehicle is kept up-to-date only if you have accepted "Vehicle Data Transmission." To view this setting on the infotainment screen, follow the steps below.

1. Start the engine.
2. On the infotainment menu screen, press the "Info" button.
3. On the Info menu screen, press the "Vehicle Data Transmission" button.
4. Press OK to turn on "Vehicle Data Transmission." If you decline this option, then the vehicle will display the last captured location prior to turning off "Vehicle Data Transmission."

In Eclipse Cross vehicles, your GPS location works only if you have turned privacy mode off. To set your privacy mode using the My MITSUBISHI CONNECT MOBILE App, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Under "Privacy Mode," select the toggle for On or Off.

The Vehicle Finder feature can locate your vehicle only within a 1-mile radius of your current location. You must be in an area with good connectivity. Your GPS must be enabled. The device communicates through a cellular network. Connection and signal strength may vary and be limited by location.

In Outlander vehicles, the GPS location of the vehicle is kept up-to-date only if you have accepted "Vehicle Data Transmission." To view this setting on the infotainment screen, follow the steps below.

1. Start the engine.
2. On the infotainment menu screen, press the "Info" button.
3. On the Info menu screen, press the "Vehicle Data Transmission" button.
4. Press OK to turn on "Vehicle Data Transmission." If you decline this option, then the vehicle will display the last captured location prior to turning off "Vehicle Data Transmission."

In Eclipse Cross vehicles, your GPS location works only if you have turned privacy mode off. To set your privacy mode using the My MITSUBISHI CONNECT Mobile App, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Under "Privacy Mode," select the toggle for On or Off.

In Eclipse Cross vehicles, your GPS location works only if you have turned privacy mode off. To set your privacy mode using the My MITSUBISHI CONNECT MOBILE App, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Under "Privacy Mode," select the toggle for On or Off.

You can create the curfew alert by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

Curfew Alerts provide notifications when your vehicle is being driven outside of a specified time period. If the vehicle is driven during a restricted day and time, a message is sent based on your notification preferences.

To create a curfew alert, follow the steps below.

My MITSUBISHI CONNECT MOBILE App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Select "Parental Controls."
5. Select "CURFEW ALERT."
6. Select "+" to add a curfew alert.
7. Enter a name (title) for the curfew alert.
8. Specify the start time, end time, and the days of the week to apply the curfew.
9. Select "SAVE."
10. A message appears that confirms the success or failure of your request.
11. After the curfew is created, you can enable or disable it by selecting the toggle next to the curfew name on the CURFEW ALERTS list.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "ACCESS CONTROLS."
4. Select "Add Curfew Alert."
5. Enter a name for the curfew alert in the "Curfew Name" box.
6. Specify the start and end time of the curfew alert.
7. Select "Repeat" and then check the boxes to specify the days of the week to apply the curfew.
8. Select "SAVE CHANGES."
9. A message appears that confirms the success or failure of your request.
10. After the curfew is created, you can enable or disable it by selecting the toggle next to the curfew name on the "Curfew Alert" list.

You can create geofences by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

Geofence Alerts provide notifications when your vehicle enters or leaves a circular geographical area that you define. If your vehicle enters or leaves the geofence, a message is sent based on your notification preferences.

Note: The geofence is a circular area. The minimum radius supported is approximately 0.03 miles and the maximum radius supported is approximately 40 miles.

To create a geofence alert, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Select "Parental Controls."
5. Select "GEOFENCE ALERT."
6. Select "+" to add a geofence alert.
7. Enter an address to be the center of the geofence circle. Or drag the shaded circle on the map to set the center location.
8. Adjust the size of the geofence by zooming in or out on the map.
9. Select "Save" and then enter a name for the geofence area when prompted.
10. Select "OK" to confirm and then enter your security PIN when prompted.
11. A message appears that confirms the success or failure of your request.
12. After the geofence is created, you can enable or disable it by selecting the toggle next to the curfew name on the GEOFENCE ALERT list.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "ACCESS CONTROLS."
4. Select "Add Geofence Alert."
5. Enter a name for the geofence area in the "Enter Geofence Name" box.
6. Enter the location to be at the center of your geofence area, such as your home or work address. Either enter an address in the "Enter location" box or select a position on the map, zoom in, and move the pin to the desired location.
7. Adjust the size of the circle to define the desired edge of the geofence area.
   a. You can quickly size the geofence circle to the minimum or maximum supported size by selecting the "Minimum radius" or "Maximum radius" box depending on your preference.
   b. If you prefer a geofence radius that is between the minimum and maximum supported size, you can define the circle by selecting one of the white dots around the edge of the circle and moving your mouse to make it larger or smaller. Or you can use miles box to specify the size of the radius in miles.
8. Select "SAVE CHANGES" to save the geofence.
9. A message appears that confirms the success or failure of your request.

You can create speed alerts by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

Speed Alerts provide notifications when your vehicle exceeds a speed limit that you specify. If the speed limit you specify is exceeded, a message is sent based on your notification preferences.

To create a speed alert, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISH CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Select "Parental Controls."
5. Select "SPEED ALERT."
6. If you do not see "ENABLED," click "DISABLED" to toggle the Speed Alert on.
7. Enter the speed limit that will trigger the alert.
8. Select "DONE."

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "ADD SPEED ALERT."
4. Enter the speed limit that will trigger the alert.
5. Select "SAVE CHANGES" and then enter your security PIN when prompted.

Sometimes your remote operation cannot be completed when the telematics unit in your vehicle has gone to sleep. This can happen when the engine has been turned off for 5 days (for Eclipse Cross) or 15 days (for Outlander).

To get your vehicle back online, start your engine manually to re-enable remote operations.

First, make sure that your vehicle is equipped with My Mitsubishi Connect by locating (but do not press) the SOS Emergency Assistance button in your vehicle. It is located above the rearview mirror in the overhead console. This button indicates that your vehicle has the My Mitsubishi Connect features built in.

Second, download the My MITSBUSHI CONNECT Mobile App from the Apple App Store or Google Play store on your smartphone and start the app.

1. Follow the prompts to select your region, country, and language.
2. Select LET'S GET STARTED to create a new account.
   Note: You can also select Demo Mode for a quick overview of the registration process followed by a hands-on test of the application setup and features.
3. When you are near your vehicle, select SCAN OR ENTER VIN to move to the next step.
4. Your mobile phone's flashlight turns on and you can then scan the VIN located on the bottom of the driver's side door jamb. If you cannot find it or are unable to scan it, you can select to Enter the VIN Manually.
5. When entering the VIN manually, use care when entering the long sequence of numbers and letters. Note that VIN numbers do not use the letters I, O, or Q.
6. Once you have confirmed the VIN, review the Terms and Conditions.

When you are ready, continue to set up your account.

1. Provide a valid email address.
2. Your password must meet the following requirements:
   - Must be between 8 and 15 characters.
   - Must have at least one uppercase letter.
   - Must have at least one lowercase letter.
   - Must have at least one special character: ! @ # $ % ^ & * ( ) -.
   - Must have at least one number.
3. Continue following the prompts and providing the information requested.
4. Enter a 4-digit PIN code, and then re-enter it to confirm.

Next you will pair your vehicle to your mobile phone and view the trial subscription package status.

Notes:
- If the car is a former fleet vehicle, such as a rental car, you will be prompted to call My Mitsubishi Connect Customer Care for assistance.

- If the car is a former fleet vehicle that you have just received, you may need to wait up to 24 hours and turn the engine on and off during the 24-hour period before you can register.

- If this is a used vehicle that is past the two-year trial package, you may need to wait up to 24 hours and turn the engine on and off during the 24-hour period before you can register.

- If this is a used vehicle that is within the two-year trial package, the remaining time on the trial period can be transferred to the new owner.

1. In Outlander vehicles, press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care.
2. In Eclipse Cross vehicles, press the iCall button, located in the overhead console.
3. Wait for pairing verification. Once complete, you will hear an announcement.
4. Next you will see the status of your connectivity package.

   - If this is a new vehicle, your two-year trial package details are displayed. You can optionally purchase additional packages at this time.

   - If this is a used vehicle, the two-year trial package may still be in effect or may be expired. If it is expired, you can purchase a package at this time.

5. If you are purchasing an additional package, continue with entering your credit card information.

Once the setup is complete, you can sign in to begin using My MITSUBISHI CONNECT.

If you are unable to register your vehicle using the mobile app, you can register by contacting My Mitsubishi Connect Customer Care Center for assistance.

1. Make sure that your vehicle is parked in a safe and open location and ensure that your smartphone has enough cellular coverage.
2. Turn on your vehicle ignition and leave your vehicle running in an open location while you continue through the registration process.
3. If you are unable to complete the registration and pairing steps through the My MITSUBISHI CONNECT Mobile App, in Outlander vehicles, press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care. An agent can assist with a manual registration. In Eclipse Cross vehicles, press the iCall button, located in the overhead console.

Notes:

- If the car is a former fleet vehicle, such as a former rental car, you will be prompted to call My Mitsubishi Connect Customer Care for assistance.

- If the car is a former fleet vehicle that you have just received, you may need to wait up to 24 hours and turn the engine on and off during the 24-hour period.

If this is a used vehicle that is past the two-year trial package, you may need to wait up to 24 hours and turn the engine on and off during the 24-hour period before you can register.

- If this is a used vehicle that is within the two-year trial package, the remaining time on the trial period can be transferred to the new owner.

Make sure that your vehicle is equipped with My Mitsubishi Connect by locating (but do not press) the SOS Emergency Assistance button in your vehicle.

If you are entering the VIN manually, verify you have entered the VIN correctly. Sometimes letters can look like numbers. Note that VIN numbers do not use the letters I, O, or Q.

Note: If the car is a former fleet vehicle, you will be prompted to call My Mitsubishi Connect Customer Care for assistance.

If you have confirmed you are entering the correct number, you can turn on your engine and call for assistance with the following steps.

1. In Outlander vehicles, press the "Map" button on the infotainment menu screen. Then press the headphone icon to call customer care.
2. In Eclipse Cross vehicles, press the iCall button in the overhead console.

This will connect you with the My Mitsubishi Connect Customer Care Center. The agent can verify your VIN in the database and register your vehicle.

When you open the My MITSUBISHI CONNECT Mobile App, simply enter your email address and password to sign in.

If you accidentally select "Create New Account," you will see a "Let's Get Started" button, which is for users who are registering for a new account.

To return to the sign-in screen, select the back arrow or "Sign In."

If you own more than one Mitsubishi vehicle enabled with My Mitsubishi Connect, you can add them to your account using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

To add additional vehicles, follow the steps below.

My MITSBUSHI CONNECT Mobile App

1. Sign into your account on the MY MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Add Vehicle."
4. Follow the prompts and provide the information requested to register and pair the vehicle with your account.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "Add a Vehicle."
4. Enter your VIN as shown with no spaces or dashes.
5. Enter the current odometer reading.
6. Enter the number of miles you drive per day on average.
7. Select "Save to My Vehicles."

The My MITSUBISHI CONNECT Mobile App allows you to remove a vehicle from your account if it is a model 2020 or later. Older models cannot be removed from your account, but you can cancel your account instead.

To remove a 2020 or newer vehicle, turn off the vehicle's engine, and then follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Manage Vehicles."
4. Select "Remove Vehicle" and review the summary of actions associated with removing the vehicle.
5. Specify if you can turn off the engine before proceeding.

To remove a 2019 or older vehicle, follow the steps below.

1. Sign into your account on the MITSUBISHI CONNECT App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "Cancel Account" and review the summary of actions associated with canceling the account.
4. When you are ready, select "Cancel My Account" and then select the back arrow to return to the previous menu.

You can access the Mitsubishi Owner's Portal from a compatible web browser at

https://www.mitsubishicars.com/owners/login.

Use the same email address and password you use to access the My MITSUBISHI CONNECT Mobile App on your smartphone.

Smartphone Operating Systems Supported:

For iOS (Apple), the current version deployed by Apple is supported, along with the previous two versions.

For Android (Google), the current version deployed by Google is supported, along with the previous version.

Smartphone Devices Supported:

• Google Pixel 3 (Android 9.0, Android 10)
• Huawei P30 (Android 9.0)
• iPhone 8
• iPhone 8 plus
• iPhone 11
• iPhone 12
• iPhone SE
• iPhone X
• LG V60 ThinQ
• Motorola Edge+
• Samsung Galaxy A10e
• Samsung Galaxy A20
• Samsung Galaxy S8 (Android 7.0.0, Android 8.0.0)
• Samsung Galaxy S10 (Android 9.0)
• Sony Xperia 1 (screen 21:9)

The My MITSUBISHI CONNECT Mobile App is available through the Apple App Store on select iPhones, or through the Google Play App Store on select Android phones.

Download and install the app on your smartphone then select to open it.

Follow the simple registration steps to enroll and pair your vehicle.

To use your My Mitsubishi Connect service on a new device, simply download the My MITSUBISHI CONNECT Mobile App on the new device. Then sign in using your account username and password.

To perform remote operations on your vehicle, you must enter your 4-digit security PIN to complete the request.

For security purposes, the My MITSUBISHI CONNECT Mobile App will sign you out after 30 minutes of inactivity.

The primary user can invite up to five additional members to use the account, and each member can use their own smartphone.

Note: All users of the account need to know the 4-digit security PIN.

To add another user to your account, go to the Mitsubishi Owner's Portal or call My Mitsubishi Connect Customer Care.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "ACCESS CONTROLS."
4. Select "Add USER."
5. Enter the information for the new user you would like to add, including their email address. Then select the features you would like the new user to have access to.
6. Save your changes.

The new user will receive an invitation at the email address you entered. The new user must accept the invitation within 48 hours. After 48 hours, the invitation expires, and the primary user will have to resend the invitation.

Calling Customer Care

If you call My Mitsubishi Connect Customer Care, the agent will ask you for the name and email address of the additional user, along with a list of features you would like the new user to have access to. Additional users can also be added for US registered owners from the Owner's Web Portal.

The new user will receive an invitation at the email address you entered. The new user must accept the invitation within 48 hours. After 48 hours, the invitation expires, and the primary user will have to resend the invitation.

Calling from inside your Outlander vehicle: From inside your vehicle, and while the engine is turned on, press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care. One of our care center agents will be with you shortly.

Calling from inside your Eclipse Cross vehicle: From inside your vehicle, and while the engine is turned on, press the iCall button in the overhead console. One of our care center agents will be with you shortly.

Calling direct: You can call the My Mitsubishi ConnectCustomer Care Center directly:

USA: 1-888-564-1411

The primary user can invite up to five additional members to use the account.

Note: All users of the account need to know the 4-digit security PIN.

To add another user to your account, go to the Mitsubishi Owner's Portal or call My Mitsubishi Connect Customer Care.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Select the "My Garage" tab.
3. Select "ACCESS CONTROLS."
4. Select "Add USER."
5. . Enter the information for the new user you would like to add, including their email address. Then select the features you would like the new user to have access to.
6. Save your changes.

The new user will receive an invitation at the email address you entered. The new user must accept the invitation within 48 hours. After 48 hours, the invitation expires, and the primary user will have to resend the invitation.

You can change your password by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

Password requirements:
- Must be between 8 and 15 characters.
- Must have at least one uppercase letter.
- Must have at least one lowercase letter.
- Must have at least one special character: ! @ # $ % ^ & * ( ) -.
- Must have at least one number.

To update your password, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "My Account."
4. Select "Password."
5. Enter your current password.
6. Enter a new password.
7. Re-enter the new password.
8. Save your changes.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Click your name, where you see, "Hi" followed by your name. Your profile information appears.
3. In the CUSTOMER PROFILE area, select "UPDATE" under the Password.
4. Enter a new password.
5. Re-enter the new password.
6. Click "UPDATE."

You can reset your password by using the My MITSUBUSHI CONNECT Mobile App or Mitsubishi Owner's Portal by selecting "Forgot Password."

Password requirements:
- Must be between 8 and 15 characters.
- Must have at least one uppercase letter.
- Must have at least one lowercase letter.
- Must have at least one special character: ! @ # $ % ^ & * ( ) -.
- Must have at least one number.

To reset your password, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Select "Forgot password?"
2. Select "Forgot Password."
3. Enter your registered email address.
4. Select "RESET PASSWORD."
5. Check your email for a message about resetting the password, and then click on the link therein to set a new password.

Mitsubishi Owner's Portal

1. Go to the sign in screen.
2. Select "Forgot password?"
3. Enter your registered email address.
4. Select "SUBMIT."
5. Check your email for a message about resetting the password, and then click on the link therein to set a new password.

If you cannot remember your 4-digit security PIN, please contact the My Mitsubishi Connect Customer Care Center for assistance in resetting your PIN:
USA: 1-888-564-1411

You can change your 4-digit security PIN from the My MITSUBISHI CONNECT Mobile App. The PIN is used as a security measure when initiating remote services such as turning on your vehicle lights.

When contacting My Mitsubishi Connect Customer Care, you also need to provide your security PIN to the Customer Care agent before they can make updates to your account or provide stolen vehicle assistance.

To change your security PIN, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "My Account."
4. Select "Security PIN."
5. Enter your current security PIN.
6. Enter a new security PIN.
7. Confirm the new security PIN.

You can change your email address by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

To update your email address, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "My Account."
4. Select "Email Address."
5. Enter your new email address.
6. Confirm your new email address.
7. Save your changes.

Mitsubishi Owner's Portal

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Click your name, where you see, "Hi" followed by your name.
3. In the CUSTOMER PROFILE area, select "UPDATE" under the LOGIN INFORMATION, Email.
4. Enter your new email address.
5. Confirm your new email address.
6. Click "UPDATE."

If you have access to the email address used to set up the account, you can change the email address by using the My MITSUBISHI CONNECT Mobile App or the Mitsubishi Owner's Portal.

If you do not have access to the email address used to create the account, contact My Mitsubishi Connect Customer Care to cancel the account and re-register.

From Eclipse vehicles, to contact My Mitsubishi Connect Customer Care, press the iCall button in the overhead console.

From Outlander vehicles, to contact My Mitsubishi Connect Customer Care, press the "Map" button on the infotainment menu screen. Press the headphone icon to call customer care.

Or use your mobile phone to call the My Mitsubishi Connect Customer Care Center directly:

USA: 1-888-564-1411

To update your email address, follow the steps below.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Select "Account Settings" by selecting the gear icon on the home screen.
3. Select "My Account."
4. Select "Email Address."
5. Enter your new email address.
6. Confirm your new email address.
7. Save your changes.

My MITSUBISHI CONNECT Mobile App

1. Sign into your account on the Mitsubishi Owner's Portal using your preferred internet browser.
2. Click your name, where you see, "Hi" followed by your name.
3. In the CUSTOMER PROFILE area, select "UPDATE" under the LOGIN INFORMATION, Email.
4. Enter your new email address.
5. Confirm your new email address.
6. Click "UPDATE."

Your email address is used to access your My Mitsubishi Connect account. This email address is the primary method for all account communications.

My Mitsubishi Connect will not sell or provide your email address to any company not directly involved with providing My Mitsubishi Connect services.

Linking My Mitsubishi Connect with Google Home has the following prerequisites:

• Ensure you have a Google account and Google Home device set up.
• Ensure you have an active My Mitsubishi Connect Remote Services subscription.
• Ensure you have a working My Mitsubishi Connect account set up and linked with your vehicle.

Once these requirements are completed:

1. Download the Google Home app on your smartphone from (iOS or Android) Google Assistant.
2. Tap "Menu" in the top left area.
3. Select "Explorer," then select "Services."
4. Type "My MITSUBISHI CONNECT" into the "Search Field" on the top area and then press the magnifying glass icon in the bottom right area.
5. Press the "LINK" button.
6. Enter your My Mitsubishi Connect login information, then select "Log In."
7. Once you are successfully linked, remote services commands can be requested and processed using your secure PIN.
8. For a list of voice commands for Google Assistant: Google Assistant.

Linking My Mitsubishi Connect with Amazon Echo has the following prerequisites:

• Ensure you have an Amazon account and Amazon Echo device set up.
• Ensure you have an active My Mitsubishi Connect Remote Services subscription.
• Ensure you have a My Mitsubishi Connectaccount set up and linked with your vehicle.

Once these requirements are completed:

1. Download the Alexa app on your smartphone from (iOS or Android) Amazon Alexa marketplace.
2. Tap "Menu" in the top left area.
3. Select "Skills."
4. Type "My MITSUBISHI CONNECT" into the "Search" field and then press the magnifying glass icon located directly next to the field.
5. Search for "My MITSUBISHI CONNECT," then select "Enable."
6. Enter your My Mitsubishi Connect login information, then select "Log In."
7. Once you are successfully linked, remote services commands can be requested and processed using your secure PIN.
8. For a list of voice commands for Amazon Alexa: Amazon Alexa.

When scheduling a service appointment via the website, your mileage is required to provide you with the most updated Manufacturer Maintenance Recommendations.

If you are scheduling a service appointment via the MY MITSUBISHI CONNECT Mobile App, your current mileage will be used automatically to look up factory recommended maintenance.

No, your appointment time is the time for your vehicle's write-up with an advisor. This may differ from the actual time your car is worked on by a technician.

A Service or Concern is recommended to be selected in order to route your appointment to the proper department and service team.

You can choose any service advisor if you do not have a preference. When scheduling service via the My MITSUBISHI CONNECT Mobile App, this function is not available.

This depends on each dealership. Each dealership sets their own prices. Some dealerships may choose to not show their prices during appointment scheduling.

Yes, you will receive an email confirmation and appointment reminder to your My MITSUBUSHI CONNECT Mobile App registered email address.

To cancel an appointment, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Click the marketplace services icon on the bottom right of the screen. Then click on "Dealer services."
3. Click the service you want to cancel under upcoming appointments.
4. At the bottom you can either edit or cancel the appointment.
5. Press "Cancel" to cancel your appointment.
6. Then press "Yes" to confirm cancellation.

To edit an appointment, follow the steps below.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Click the marketplace services icon on the bottom right of the screen.
3. Click on "Dealer services."
4. Click the service you want to edit under upcoming appointments.
5. At the bottom, you can either edit or cancel the appointment.
6. Press "Edit" to edit your appointment. Then edit the appointment accordingly.
7. Press "Next" when finished editing.

1. Sign into your account on the My MITSUBISHI CONNECT Mobile App.
2. Click the marketplace services icon on the bottom right of the screen.
3. Click on "Dealer services."
4. Click on "Find dealer." When using the My MITSUBISHI CONNECT Mobile App, the nearest dealers to your vehicle's current location will appear. For US vehicle owners, if using the website to schedule a service appointment, you can type in your zip code.
5. Click on the dealer name to view their address and contact information.

Press the star on the left side of the dealer name to select a favorite dealer. You can select up to three favorite dealers.

Most common maintenance services can be scheduled through the app. Any additional repairs or areas of concern can be outlined within the "Customer Concerns" portion of the scheduling process.

Yes, when making your appointment, you will be given the option to select from various transportation methods like a loaner car, shuttle, or rideshare. These options vary depending on each dealership.

Dealers that are enrolled with online service scheduling capabilities provide the option to schedule services through the app.

If you are looking for a dealer and cannot find it, this means that they are not enrolled through the online service.

When scheduling an appointment for a service not listed, you can request additional services or repairs in the "Customer Concerns" portion of the process. Check your items of concern and provide additional details.

If you do not find your specific concern listed, use the "List other concerns here" section to provide a description of any other service you would like to be performed or to specify an area of your vehicle to be checked.

No. Only the primary account user has access to the dealer services scheduler from the My MITSUBISHI CONNECT Mobile App.

Monitor and control your garage door from anywhere using your Mitsubishi vehicle's infotainment screen with Android Auto or from the My Mitsubishi Connect App on Android phones.

Currently, only Android smartphones support the myQ® application.

Mitsubishi Connect with myQ® Connected Garage is supported for certain models of Eclipse Cross and Outlander vehicles.

• The 2018-2020 Eclipse Cross supports Android Auto only.
• The 2022 and later Eclipse Cross and Outlander support both Android Auto and CarPlay*.

*Late availability

My Mitsubishi Connect can link to two types of myQ® devices via the myQ® mobile app:

• myQ® garage door openers
• Non-myQ® garage door openers that have been supplemented with a myQ® Hub/controller.

If you have a myQ® garage door opener, you will see the myQ® symbol on the side of the opener. If you do not have a myQ® garage door opener, you can purchase and install a myQ® Hub/controller that turns a normal garage door opener into a smart garage door opener.

Here are the requirements to integrating with the myQ® Connected Garage application.

• Your vehicle must be in the United States.
• The 2022 and later Eclipse Cross and Outlander support both Android Auto and CarPlay*.
• You must be a registered user in the My Mitsubishi Connect App.
• You must have an active Mitsubishi Connect subscription package. The Safeguard subscription, Safeguard and Remote subscription, or Trial Safeguard and Remote subscription package will satisfy this requirement.
• You must have an active myQ® account.
• You must have a myQ® and Wi-Fi compatible garage door opener or a myQ® Smart Garage Hub/controller that is set up in your myQ® app.
• You must purchase a myQ® subscription package or have an active trial subscription from the My Mitsubishi Connect App.

Sign in to the My Mitsubishi Connect App.

1. Start on the main screen of the app.
2. Click on the Services menu option shown by the 3 dots "..." icon.

The app then displays the list of services available for you based on the vehicle VIN and country. One of the services will be "myQ® Connected Garage."

There are two pricing options:

• $3 per month subscription including 30 days free trial subscription.
• $30 per year subscription including 30 days free trial subscription.

The 30-day free trial is only available to you one time. To see these choices, first sign in to the My Mitsubishi Connect App.

1. Start on the main screen of the app.
2. Click on the Services menu option shown by the 3 dots "..." icon.
3. Select "myQ® Connected Garage."
4. Click through the steps to purchase the myQ® Connected Garage service for the My Mitsubishi Connect App.

Note: You must have an active Mitsubishi Connect subscription before you can purchase the myQ® Connected Garage subscription. Any type of subscription package will satisfy this requirement.

You can purchase the myQ® Connected Garage subscription by going through the following steps.

1. Start on the main screen of the app.
2. Click on the Services menu option shown by the 3 dots "..." icon.
3. Select "myQ® Connected Garage."
4. Go through the following screens.

Note: If you do not have an active Connect subscription, then you need to purchase a Mitsubishi Connect subscription before you can purchase the myQ® Connected Garage subscription. Any type of subscription package will satisfy this requirement.

1. Review the overview pages of the "myQ® Connected Garage" service and select Continue.
2. Review and accept the "Terms and Conditions."
3. Choose from the myQ® Connected Garage subscription options and then specify a payment method.
   Note: If there is a payment method saved in the Wallet, then that payment method will be used by default.
4. Confirm the purchase.

To create a myQ® account, you must first install the myQ® Smart Garage & Access Control app.

1. On your smartphone, go to the App store.
2. Search for "myQ®" and select the "myQ® Smart Garage & Access Control" app.
3. Install the app.
4. Create an account on the myQ® app by clicking on "Sign Up."
5. Follow the prompts and provide the information requested.

You must link your myQ® account to your Mitsubishi Connect account. This enables you to control your myQ® Connected Garage through the Mitsubishi Connect account. Before or during this step, you must download the myQ® app, and create a myQ® account.

1. Start on the main screen of the app.
2. Click on the Services menu option shown by the 3 dots "..." icon.
3. Select "myQ® Connected Garage."
4. If you have not installed the myQ® app yet, select "Google Play" to open the Google Play Store where you can search for and then download the myQ® app.
5. Select "Link to myQ®."
6. The myQ® Sign In screen appears. Enter your myQ® email username and password.
7. . You are asked to grant permission for the My Mitsubishi Connect App to access your myQ® account and devices.

The screen displays the results of the operation.

There are 2 ways to purchase the myQ® Hub/controller from within the Mitsubishi myQ® Connected Garage service.

• If you have linked your myQ® and Mitsubishi accounts, but the account does not have a garage configured within the myQ® app, then the screen will ask if you want to order a myQ® Smart Garage Control. This is the myQ® Hub/controller.
• If you have linked your myQ® and Mitsubishi accounts, you can go to the Settings menu to purchase myQ® controller. Settings is available by selecting the 3 vertical dots within the myQ® service. Then select "Purchase Controller."

Then you can go through the screens and provide the information requested to purchase the controller. Note:

• The purchase of the myQ® Hub is done via the myQ® web site.
• You need to enter your email, shipping address and credit card to complete the purchase. An email confirmation is sent to your email address.
• You will then need to wait for delivery of the myQ® Hub.
• For any questions on the purchase or shipment, please contact Chamberlain using the contact information provided in the email.

If you have myQ® enabled garage door opener, then you do not need to purchase the myQ® Hub/controller. Otherwise, you can purchase the myQ® Hub/controller from the My Mitsubishi Connect App and wait for it to arrive. The myQ® app walks you through the steps to set up the myQ® enabled Garage or Hub/Controller.

Before you can monitor and control your garage door, you must fulfill the requirements listed below:

• You must be a registered user in the My Mitsubishi Connect App.
• You must have an active Mitsubishi Connect subscription package.
• You must have an active myQ® account.
• You must have a myQ® and Wi-Fi compatible garage door opener or a myQ® Smart Garage Hub/controller that is set up in your myQ® app.
• You must purchase a myQ® subscription package or have an active trial subscription from the My Mitsubishi Connect App.
• You must link the My Mistubishi Connect account with the myQ® account.
• If you have more than 1 garage in the myQ® account, then choose a default garage that will be accessible in the My Mitsubishi Connect App.

After you have completed the requirements, then when you go to the myQ® Connected Garage, you can do two things:

• Check the status of the garage door as shown by the words "Open" or "Closed."
• Open or Close the garage door by clicking on the red button.

If the door status is "Closed," you can "Open" it by selecting the red button.

If the door status is "Opening," then no control button is shown.

If the door status is "Open," you can Close it by selecting the red button.

If the door status is "Closing," no further action possible.

To monitor and control your garage door from the Mitsubishi car infotainment screen, you must fulfill the requirements listed below:

• You must be a registered user in the My Mitsubishi Connect App.
• You must have an active Mitsubishi Connect subscription package.
• You must have an active myQ® account.
• You must have a myQ® and Wi-Fi compatible garage door opener or a myQ® Smart Garage Hub/controller that is set up in your myQ® app.
• You must purchase a myQ® subscription package or have an active trial subscription from the My Mitsubishi Connect App.
• You must have a vehicle that is supported by Mitsubishi Connect and that has Android Auto support.
• You must use an Android smartphone.

1. Connect the phone to the vehicle via a USB cable.
2. Select My Mitsubishi Connect App from the infotainment menu screen.
3. Select "..." for services.

Then you can use the button to open or close the garage door.

Following are different states that your garage door may experience, and the causes for each.

• Open:This shows the garage door is open. You can click the "Close" button to close it.
• Closed:This shows the garage door is closed. You can click the "Open" button to open it.
• Opening:This shows the garage door is in the process of opening.
• Closing:This shows the garage door is in the process of closing.
• Stopped:This shows the garage door is stopped somewhere between open and closed. If this happens, you can click either the "Open" or "Close" button to operate the door.
• Too many failed attempts:If the garage door is stopped too many times (more than two), then this error condition arises. If this happens, you will see "Too many failed attempts. Please operate the door locally to reset." When this happens, you must go into the garage and press the manual garage door opener button to operate the door locally.
• Garage service is not respondingThis happens if, for some reason, the My Mitsubishi Connect App cannot connect to the Mitsubishi or myQ® server. The message says "Garage service is not responding. Please try again later." If this happens, you can try again after several minutes.
• Garage power or Wi-Fi connection issue:This happens if the Garage Hub/controller loses power or the home Wi-Fi is not working. The message says "Garage door is not responding. Please check garage wifi connection or power supply and try again." If this happens, you can try resetting the Wi-Fi network, if possible, and verify that the unit has power

To change the default door, go to the myQ® Settings menu by selecting the 3 vertical dots within the myQ® service.

1. Select "Select Garage Door" to change the default garage door.
2. Click on a Garage Door to set as the default.
3. Confirm the garage door to set as default.

To unlink your myQ® account, go to the myQ® Settings menu by selecting the 3 vertical dots within the myQ® service.

1. Select "Unlink myQ®."
2. Confirm "Unlink myQ®."

You have multiple ways to get support as listed below:
myQ® App Support in myQ® App: If you have issues with the myQ® App, then you can open the myQ® app, select your profile to open the Account screen, and then select "Support."
myQ® App Support in My Mitsubishi Connect App: You can go to the Account Settings page and select the Help option.
Use your mobile phone to call the Mitsubishi Connect Customer Care Center directly:
USA: 1-888-564-1411

You can cancel your myQ® Connected Garage subscription in different ways:

• Go to the myQ® Settings menu under the myQ® Connected Garage subscription, and select "Cancel subscription." Then confirm the cancelation.
• If your My Mitsubishi Connect subscription expires, the myQ® Connected Garage subscription is canceled automatically.
• If you cancel your My Mitsubishi Connect account or remove the vehicle from your account, the myQ® Connected Garage subscription will be canceled automatically.

The myQ® Connected Garage subscription is associated with a vehicle and not with the My Mitsubishi Connect account. However, you do not necessarily need to purchase the myQ® Connected Garage for both vehicles.
When purchasing the myQ® Connected Garage service, if you have 2 vehicles, then you must select the vehicle that you most want to associate with the myQ® Connected Garage service.
Then you can control the myQ® Connected Garage through the My Mitsubishi Connect App no matter which vehicle is selected.
Similarly, if you are in the vehicle and try to access myQ® Connected Garage service from the infotainment screen via Android Auto, you can manage your connected garage from either vehicle as long as you select the vehicle for which the myQ® Connected Garage subscription was purchased.

Only the primary user has access to the myQ® Connected Garage service. A secondary user cannot access the myQ® Connected Garage service even if the primary user has purchased the myQ® Connected Garage service.

If you decide to sell your vehicle, you must do the following steps.

1. Unlink the myQ® account from the My Mitsubishi Connect App if you have only one vehicle in the account.
2. Cancel your myQ® subscription.

If you are selling or moving out of the house with the garage door, you must do the following steps.

1. Go into the myQ® app and remove the garage for the house from your myQ® account. To do this, the primary user must make this change in their account settings in the myQ® app.
2. If you move into a different house that does not have a myQ® garage door opener or myQ® Hub, then you can cancel your myQ® Connected Garage subscription.

Regenerative braking occurs when motion energy is converted into electric energy using the motor as a power generator. While decelerating, electric energy will be created and used to charge to the main drive lithium-ion battery. There are two ways of regenerative braking on the Outlander PHEV:

1. If you lift your foot off the accelerator pedal while driving (coasting), a braking force equivalent to the engine braking of a gasoline or diesel powered vehicle will be generated. Also, if you shift the select position into “B” (REGENERATIVE BRAKE) from “D” (DRIVE), the regenerative brake force will become stronger. Shift the selector lever into “B” (REGENERATIVE BRAKE) position according to the driving condition. Controlled via the steering mounted paddle shifters, you can increase or reduce coasting to your liking to charge up the drive battery.

2. As greater brake force is applied by depressing the brake pedal, increased regenerative braking occurs.

A ChargePoint card compliments of Mitsubishi Motors is located in your glove box, but you can also tap your phone (logged in to the ChargePoint app on any ChargePoint station to charge. If you'd like a physical card, just call ChargePoint EV driver support (available 24/7) at 1-888-758-4389 and let them know you're a new Outlander PHEV owner who needs a welcome kit.

There are three ways to start a charging session:

• Tap to charge. With the ChargePoint app installed, you can start a charging session by holding your phone over the reader symbol on a ChargePoint station. Make sure you have the app and are signed in to your account.
  • iPhone: In the ChargePoint app, go to Menu, select Account and then Manage Cards. Pick "set it up", add your ChargePoint pass to Apple Wallet and tap your phone on the station to charge.
  • Android: Enable NFC, turn your phone screen on and tap your phone on the station to charge.
    • To use tap to charge, you'll need iPhone SE or higher running iOS 10 or newer, Apple Watch Series 2, Series 1 and 1st generation or Android 4.4 or later with NFC.
• Start charging from the app. Choose a station and click the "Start Charge" button.
• Use your ChargePoint card. Just tap your ChargePoint card (make sure to activate it first) on the card reader symbol on the station.

If you need help, call ChargePoint driver support at 1-888-758-4389.

You can order a new card in the ChargePoint mobile app or by logging into your account at https://na.chargepoint.com/home. If may take 7 to 10 business days to receive you card in the mail. In the meantime, you can continue to access ChargePoint stations with your mobile app or by calling the support number printed on every station, 1-888-758-4389.

Your first card is free, but replacement cards are $4.95. You can always start charging directly from the app. To download the ChargePoint app, go to https://www.chargepoint.com/support/activate/

You don’t need to enter a payment source, but doing so will let you keep charging at any station. There are free stations on the ChargePoint network even if you don’t enter a payment source.

Yes. This app is available for download on the Apple App Store and GooglePlay. This is the easiest way to find available stations, start charging and get updates when your Outlander PHEV is fully charged.

Yes. Go to www.chargepoint.com/register and sign up. You will need a credit card to open your account and the first time you use a station with a fee, you’ll be billed $10 to fund your account.

The driving range of the i-MiEV can vary from 45-80 miles depending on driving style. EPA states 62 combined miles. Key examples that will reduce range include:

- Speeding (>65 mi/hr)

- Rapid acceleration/braking

- Using heater (30%) or AC (10%)

TIP: 1 bar of charge = 3 to 5 miles

- 2 bars remaining – State of Charge (SOC) charge icon flashes

- 1 bar remaining – SOC icon AND bars flashes

- No bars remaining – Turtle icon comes on, you have less than 10 miles to make it to a charger

There are 3 shift positions: D, Eco, and B. B is typically not efficient while driving on the freeway.
D = full acceleration capabilities
Eco = reduces the horsepower to motor and increases regenerative braking – reduced acceleration
B = offers maximum regenerative braking – good for downhill coasting

Level 1 & 2 Charging
Make sure the car is in P (Park), open passenger side charge outlet and release on dash, plug in the cable (in wall first 120v) and verify charging. Charging times can vary from house to house depending on voltage and amperage:
Level 1: 120V/8A = 22.5 hours (from Low Battery Warning lamp to 100% capacity)
Level 2: 240V/15A = 7 hours (from Low Battery Warning lamp to 100% capacity)
Level 3 Quick Charging
Make sure the car is in P (Park), open driver side charge outlet and release under the driver seat, follow instructions on the Quick Charger.
Level 3: DC Quick Charger = 30 minutes (from Low Battery Warning lamp to 80% capacity)

- Turn the key all the way until you feel resistance. Just like a gas car. Green "Ready" means it's on!

- Make sure all the doors and rear lid is completely closed - don't drain the 12v battery

- Don't Speed - speed kills energy. Use ECO to manage energy. Try to stay in the GREEN

Only the listed vehicles came equipped with radio units having the anti-theft system. If your vehicle is not listed and the radio does not work, please contact your local Authorized Mitsubishi Dealer for assistance.

Please contact your local Authorized Mitsubishi Dealer if you need assistance removing the radio. Once the serial number and the part number are available, your Dealer can access the security code for that radio.

If the email is not received in your inbox or spam folder within 1 hour, an email was not sent to you due to errors with your submission of the Request Your Security Code form. The Radio Code Retrieval website is designed to reject all incorrect submissions and will display an error with all the fields that need to be corrected before an email with your radio code can be sent. Please identify all errors and resubmit. If you are still experiencing difficulties, please complete the Radio Code Trouble form located here https://www.mitsubishicars.com/contact-us-form. A Mitsubishi Customer Representative will contact you within the next 2 business days.

If the radio code does not deactivate the anti-theft system after following the radio code input procedure, please ensure the serial number and part number are correct and resubmit your radio code request online. Attempt to input the radio code following the procedure again. If you continue to experience difficulties with inputting your radio code, please complete the Radio Code Trouble form located here https://www.mitsubishicars.com/contact-us-form. A Mitsubishi Customer Representative will contact you within the next 2 business days.

After inputting the radio code, press the appropriate button on your radio as described in the radio code input procedure to deactivate the anti-theft system; the radio should reset within three seconds. If the radio does not reset, please ensure you are following the radio code input procedure correctly and try again. If you are still experiencing difficulty, please complete the Radio Code Trouble Form located here https://www.mitsubishicars.com/contact-us-form. A Mitsubishi Customer Representative will contact you within the next 2 business days.

This occurs when the radio code was input incorrectly three times. You will need to reset the radio. To reset the radio, ensure your vehicle's battery is in good condition and fully charged. Insert your key in the ignition, turn the key to the ACC position, and allow the car to sit for one hour. The radio will reset and the radio will display "Code". Please enter the correct radio code to deactivate the anti-theft system.

Unlike aftermarket accessories, when Mitsubishi Genuine Accessories are installed by an authorized Mitsubishi dealer, on your new vehicle at the time of delivery, they are covered by the Mitsubishi New Vehicle Limited Warranty of 5 years or 60,000 miles.

If they are installed by an authorized Mitsubishi dealer on your vehicle after purchase, they are covered for the unexpired term of the Mitsubishi New Vehicle Limited Warranty, or if more favorable, for the Parts and Accessories Warranty of 12 months or 12,000 miles from the date of installation, whichever occurs first.

Mitsubishi Genuine Service uses only Mitsubishi Genuine Parts. These parts are designed, engineered and manufactured to ensure a perfect fit and optimal performance of your vehicle - ultimately it is the best way to protect your investment.

Using non-genuine parts and accessories will not void your warranty. However, damage or problems caused by using non-genuine parts and accessories may not be covered by your warranty.

Mitsubishi has an extensive range of accessories to suit your vehicle's individual requirements.

We give you more options for what you want. Dress up your vehicle with our wide array of exterior accessories. Minimize wear and tear with new protection accessories and add a touch of class with interior accents. If you like it bright, light it up with LED lighting. Keep your belongings secure with cargo options and If you are into technology, consider integrated hands-free Bluetooth and rear-view camera to add additional safety to your vehicle. Whatever you like, Mitsubishi has the accessory for you.

Mitsubishi Genuine Accessories go through an extensive program of design, development and testing to ensure they meet all applicable government standards as well as Mitsubishi's own rigorous engineering specifications and performance targets.

Using Mitsubishi Genuine Accessories will ensure you get quality accessories that are both durable and reliable.

Mitsubishi is committed to complete customer satisfaction. When Mitsubishi Genuine Accessories are installed by an authorized Mitsubishi dealer on your new vehicle at the time of delivery, they are covered by the Mitsubishi New Vehicle Limited Warranty of 5 years or 60,000 miles.

If they are installed by an authorized Mitsubishi dealer on your vehicle after purchase, they are covered for the unexpired term of the Mitsubishi New Vehicle Limited Warranty, or if more favorable, for the Parts and Accessories Warranty of 12 months or 12,000 miles from the date of installation, whichever occurs first.

For your complete peace of mind, when Mitsubishi Genuine Parts are installed by an authorized Mitsubishi dealer, they are warranted for the unexpired term of the New Vehicle Limited Warranty, or if more favorable, for the Parts and Accessories Warranty of 12 months or 12,000 miles from date of installation, whichever occurs first.