FAQ

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ENTERTAINMENT SYSTEMS

I recently changed the battery in my car, and now my radio display indicates "CODE" or "OFF" and the radio is not working. What do I need to do?
My SiriusXM3 trial subscription is ending. How do I extend my subscription?
I'm already a SiriusXM3 subscriber. How do I add my new Mitsubishi to my SiriusXM account?
When I play a DVD in my rear entertainment system, why can't I hear the sound through the vehicle speakers?
How do I connect my iPhone® to Apple CarPlay™?
How do I connect my Android™ to Android Auto™?
Where can I purchase Navigation updates for my Navigation System? How much do the updates cost?
How recent are the maps in the Navigation System?
How do I adjust the volume to the Navigation System voice?
If I install a Navigation System with a Hard Disc Drive (HDD) in my vehicle, can I keep the existing 6-disc CD Changer?

Hands-Free System

My vehicle came "pre-wired" for the Hands-free/FUSE system4. How do I get the Hands-free system to work with my vehicle?
I have forgotten the pass code to my phone's address book that I programmed in my Hands-free system. How do I reset it?
How do I get my phone to work with the Hands-free/FUSE system4 in my vehicle?

Fast Key

What is the FAST (Free-Hand Advanced Security Transmitter) key entry system and how does it work?
Can I change the settings so my FAST-key unlocks all the doors?
Is there an emergency key for the FAST-key?

Warranty

What is the warranty coverage for my vehicle?
How do I find out the warranty on my tires?
I would like to export my vehicle from the USA to Canada. What do I need to do?
Can I be reimbursed for warranty repairs not performed at an authorized Mitsubishi Dealer?
What happens to my warranty if I modify my vehicle?
I just purchased a Mitsubishi vehicle; is there still warranty on my vehicle?

Service

I'm having a problem with my Mitsubishi vehicle. What can I do?
I received a letter in the mail about a recall on my vehicle. What should I do?
How can I find out if my vehicle is affected by a campaign (Service Campaign or Recall)?
What are Technical Service Bulletins (TSBs)?
I am concerned about recent service I received at my local dealership. Who can I contact to discuss my concerns?
The SES (or CHECK ENGINE) light is illuminated in my vehicle's instrument cluster. What should I do?
How can I obtain a service schedule for the required maintenance of my vehicle?
Can I order parts directly from Mitsubishi Motors North America?
Can I use ATF (Automatic Transmission Fluid) in my vehicle that is equipped with a CVT?
Can I use my vehicle to tow a trailer or other vehicle?
How does my vehicle need to be towed?
Is Roadside Assistance transferable to subsequent owners? How can I obtain Roadside Assistance? What is covered under Roadside Assistance?
I lost my Roadside Assistance Card. How do I get a replacement card?
Where can I find the recommended tire pressure for my vehicle?
How can I calculate my gas mileage?
How does the new Forward Collision Mitigation system (FCM)5 work on the 2014 Outlander?
How does the new Adaptive Cruise Control6 work on the 2014 Outlander?
How does the new Lane Departure Warning7 system work on the 2014 Outlander?

Other

Where can I find information about recalls on my Mitsubishi vehicle?
How can I obtain an Owner's Manual for my vehicle?
How can I find out how my vehicle rated in crash tests?
What are the current incentives available for on a new Mitsubishi?
How can I locate my closest Authorized Mitsubishi Dealer?
How can I register myself as the current owner of my Mitsubishi vehicle?
I just bought a new Mitsubishi. When will I receive my Welcome Letter?

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1 Manufacturer's Suggested Retail Price. Excludes destination/handling, tax, title, license etc. Retailer price, terms and vehicle availability may vary. See your Mitsubishi retailer for details.

2 Legal Disclaimer for I-MiEV:
Manufacturer's Suggested Retail Price. Excludes destination/handling, tax, title, license etc. Retailer price, terms and vehicle availability may vary. Includes CHAdeMO DC quick-charge port, battery warming system and heated side-view mirrors. Destination/handling charges for Mitsubishi i-MiEV $850 ($975 Alaska/Hawaii). Actual prices set by retailer. Federal and state tax credits and/or rebates may be available "post- sale" (after purchase of the vehicle has been completed by the dealer). Consult your tax professional for details.

3 SiriusXM audio services require a subscription sold separately, or as a package, by Sirius XM Radio Inc. If you decide to continue service after your trial, the subscription plan you choose will automatically renew thereafter and you will be charged according to your chosen payment method at then-current rates. Fees and taxes apply. To cancel you must call SiriusXM at 1-866-635-2349. See SiriusXM Customer Agreement for complete terms at www.siriusxm.com. All fees and programming subject to change. Not all vehicles or devices are capable of receiving all services offered by SiriusXM. Current information and features may not be available in all locations, or on all receivers. © 2016 Sirius XM Radio Inc. Sirius, XM, SiriusXM and all related marks and logos are trademarks of Sirius XM Radio Inc.

4 Needs a registered trademark image next to all references to fuse hands-free link system.

5 The Forward Collison Mitigation system is designed to help avoid or reduce the crash speed in certain frontal collisions. It is not a substitute for your safe and careful driving. Under certain circumstances, the system may not operate or may not detect a frontal vehicle correctly. See your Owner's Manual for more details.

6 The Adaptive Cruise Control system is not a collision avoidance system or an automatic driving system. It is designed to use only limited braking and is never a substitute for your safe and careful driving. Never rely soley on the Advaptive Cruise Control system. See your Owner's Manual for more details.

7 The Lane Departure Warning system is designed to read lane markers under certain conditions. It is not a collision avoidance system and is not a substitute for your safe and careful driving. See your Owner's Manual for more details.