IMPORTANT: A message from Mitsubishi Motors on COVID-19 for our customers and employees - read here
Mitsubishi Motors North America (“MMNA” or “we”) offers those who purchase or lease certain models of Mitsubishi vehicles the ability to receive Connected Vehicle Services (“Services”) as described in these Terms and Conditions (“Terms”). Please read these Terms carefully to understand the terms and conditions that govern your access to and use of the Services, including all related mobile applications. These Terms form a binding agreement between you and MMNA. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACTIVATE THE SERVICES, OR IF YOU HAVE ACTIVATED THE SERVICES, CONTACT CUSTOMER CARE TO TURN THEM OFF.
YOU MUST BE AWARE THAT THE DEFAULT VEHICLE DATA (AS DEFINED BELOW, WHICH INCLUDES YOUR GEOLOCATION INFORMATION, ODOMETER VALUE, VEHICLE ERRORS AND OTHER VEHICLE-RELATED DATA) WILL BE COLLECTED, USED, DISCLOSED AND SHARED BY MMNA IN ACCORDANCE WITH THESE TERMS, THE CONNECTED VEHICLE SERVICES PRIVACY STATEMENT, AND U.S. LAWS, RULES AND REGULATIONS, INCLUDING FOR MARKETING PURPOSES TO OFFER PRODUCTS AND OTHER SERVICES TO YOU (SUCH DATA COLLECTION, THE “VEHICLE DATA COLLECTION”). THIS DATA MAY START BEING COLLECTED IMMEDIATELY UPON YOUR PURCHASE OR LEASE OF YOUR VEHICLE FROM THE DEALER. YOU WERE NOTIFIED OF AND CONSENTED TO THIS COLLECTION, USE, DISCLOSURE AND SHARING AT YOUR TIME OF VEHICLE PURCHASE OR LEASE. THIS DATA MAY BE COLLECTED FROM YOUR VEHICLE, EVEN IF YOU DO NOT ACTIVATE THE CONNECTED VEHICLE SERVICES OR PURCHASE A SUBSCRIPTION SERVICES PACKAGE OR IF YOUR SUBSCRIPTION, TRIAL OR RENEWAL PERIOD HAS EXPIRED. IF YOU DO NOT WANT THIS DATA TO BE COLLECTED, CONTACT CUSTOMER CARE TO DEACTIVATE YOUR VEHICLE’S TELEMATICS-ENABLING DEVICE (AS DEFINED BELOW) AND REQUEST THAT THIS VEHICLE DATA COLLECTION BE STOPPED. UPON DEACTIVATION OF THE DEVICE, YOU WILL NO LONGER BE ABLE TO RECEIVE ANY SERVICES, AND ANY APPLICABLE SUBSCRIPTION SERVICE PACKAGE, INCLUDING ANY FREE “TRIAL” SUBSCRIPTION, PURSUANT TO WHICH YOU WERE RECEIVING THE SERVICES WILL IMMEDIATELY TERMINATE.
In order to receive the Services, the purchaser or lessor (referred to as “you” or the “Primary Subscriber”) of the eligible Mitsubishi vehicle (“vehicle”) must agree to these Terms without modification. In addition, in order to receive the Subscription Services (as defined below), which includes access to the Automatic Collision Notification (ACN) and SOS Emergency Assistance features, you must first agree to activate them on a trial basis as described below and/or purchase an applicable Subscription Services Package. You may agree to these Terms through the My MITSUBISHI CONNECT mobile application (“Mobile App”) on your smartphone. If you need assistance with the Mobile App registration process, please contact our customer care agent, who is available toll-free at (888) 564-1411 (“Customer Care”) and who will walk you through the Mobile App registration process. Agreement to these Terms is referred to as “agree”, “agreeing” or “agreement”.
As part of the process of agreeing to receive the Services, or later when you manage your Connected Vehicle Services account with us (“Account”), you will have the opportunity to designate additional persons who are authorized to use the Services (“Authorized Users”) and to make changes to your Account. Please read these Terms to understand how you, your Authorized Users, the occupants of your vehicle, and any other persons who may use your vehicle (collectively, “Vehicle Users”) may use the Services.
Electronic Signature and Disclosure Consent Notice. You agree to the use of electronic documents and records in connection with these Terms and all future documents and records in connection with the Services and that this use satisfies any requirement that MMNA provide you these documents and their content in writing. You have the right to receive a paper copy of these Terms and related documents and records in connection with the Services. You may (i) obtain a paper copy of these Terms and related documents and records in connection with the Services (free of charge) by contacting Customer Care, (ii) withdraw your consent to the use of electronic documents and records by contacting Customer Care, or (iii) update your contact information by going through the website for customers (the “Owner Portal”) or by contacting Customer Care. To receive or access electronic documents and records, you must have an Android or Apple iOS mobile device capable of running the Mobile App with a working internet connection. To retain documents and records, your device must have the ability to download and store PDF files. Your access to this page verifies that your mobile device meets the above receipt, access, and retention requirements. Your clicking on the “AGREE” button BELOW indicates your signature and your acceptance of this ELECTRONIC SIGNATURE AND DISCLOSURE CONSENT notice.
Notice of Arbitration Provision. AS SET FORTH FULLY IN SECTION 13 (DISPUTE RESOLUTION) BELOW, YOU AND MMNA AGREE TO AN ARBITRATION PROVISION THAT PROVIDES THAT (EXCEPT FOR MATTERS PROPERLY BROUGHT TO SMALL CLAIMS COURT) ANY CLAIM, CONTROVERSY, OR DISPUTE RELATED TO OR CONCERNING THE SERVICES THAT CANNOT BE RESOLVED INFORMALLY MUST BE RESOLVED BY AN ARBITRATION PROCEEDING THAT IS FINAL AND BINDING ON YOU AS AN INDIVIDUAL AND NOT ON A CLASS-WIDE, REPRESENTATIVE, OR CONSOLIDATED BASIS. WITH RESPECT TO SUCH CLAIMS, YOU AND MMNA WAIVE THE RIGHT TO A TRIAL BY JURY AND THE ABILITY TO BRING OR PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS, WHETHER IN COURT OR BY ARBITRATION. FOR PURPOSES OF CLARITY, THIS ARBITRATION PROVISION ONLY RELATES TO THE SERVICES AND DOES NOT APPLY TO ANY CLAIM, CONTROVERSY, OR DISPUTE ARISING OUT OF THE VEHICLE THAT IS UNRELATED TO THE SERVICES.
Vehicle and Service Requirements. IN ORDER FOR THE SERVICES TO OPERATE, YOU UNDERSTAND THAT YOUR VEHICLE MUST HAVE A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER), THE DEVICE (AS DEFINED BELOW) MUST BE ACTIVATED AND OPERATING NORMALLY (AND NOT BE DAMAGED FROM A COLLISION OR OTHER EVENT), VEHICLE SYSTEMS REQUIRED FOR CALLS (INCLUDING VEHICLE VOICE, SMS AND DATA TRANSMISSION) MUST BE WORKING PROPERLY AND NOT BE DISABLED, AND THE VEHICLE (AND IF APPLICABLE, THE MOBILE APP) MUST HAVE ACCESS TO THE CELLULAR SERVICE USED BY THE SERVICE (INCLUDING BY BEING IN AN AREA WHERE SUCH SERVICE IS AVAILABLE).
The Services rely on a factory-installed telematics control unit in your vehicle (the ‘’Device”) that can interact with vehicle systems and can send and receive information over mobile cellular networks. In order to provide the Services, MMNA collects certain data from you and your Vehicle Users (such as through your interactions with the dealer from which you purchased or leased your vehicle (the “Dealer”), the Mobile App, the Owner Portal, or the Customer Care agent) and from your vehicle using the Device. By agreeing to receive Services, you are consenting on your own behalf and on behalf of all Vehicle Users to the operation of the Device and to these Terms, including the collection and use of the data (including the Vehicle Data Collection) as described in these Terms and the Privacy Statement.
Services are available as “Subscription Services”, which require activation by you, and “Non-Subscription Services”, which are activated by default when you purchase or lease the vehicle, unless you otherwise opt-out. More information about these Services is available in your vehicle’s manual provided to you by MMNA (the “Owner’s Manual”) and at https://www.mitsubishicars.com/owners/support/faqs.
MMNA may choose to provide certain Non-Subscription Services to you, as described below, upon your purchase or lease of a vehicle. These Non-Subscription Services are provided separately from the Subscription Services, and therefore may be provided to you even if you do not purchase a Subscription Service Package or after the expiration or termination of a Subscription Service. These Non-Subscription Services will be provided free of charge to you and are activated by default. You agree that MMNA may provide these Non-Subscription Services and collect all data necessary as described below to provide the Non-Subscription Services. You may turn off the Non-Subscription Services in your vehicle by contacting Customer Care. If you do not purchase a Subscription Service Package or otherwise maintain an active Subscription, MMNA may choose to terminate your Non-Subscription Services after the expiration of your applicable Subscription, Trial or Renewal Period.
Non-Subscription Services include:
Subscription Services are offered on a “Package” basis. The Packages offered consist of Safeguard Services and Remote Services. Your Dealer will let you know which Packages are available for your vehicle. The Subscription Services included in the various Packages are described briefly below. Detailed information about the Packages, the Subscription Services provided in each Package and how each Service operates is included in the Owner’s Manual.
MITSUBISHI CONNECT Safeguard Services include:
MITSUBISHI CONNECT Remote Services include:
The following information about your vehicle (the “Default Vehicle Data”) will be collected, used, disclosed and shared by MMNA as part of the Vehicle Data Collection:
This Vehicle Data Collection may begin immediately upon your purchase or lease of your vehicle, and may occur even if you do not activate the Services or purchase a Subscription Services Package or if your Subscription, Trial or Renewal Period has expired. MMNA may also use the Default Vehicle Data for marketing purposes and other purposes indicated in the Connected Vehicle Services Privacy Statement. If you do not want this Default Vehicle Data to be collected, contact Customer Care to deactivate your vehicle’s Device, which will stop the Vehicle Data Collection. Upon deactivation of the Device, you will no longer be able to receive any Services (including Non-Subscription Services), and any applicable Subscription Service Package, including any Trial Subscriptions, pursuant to which you were receiving Services will immediately terminate.
Packages are made available as “Subscriptions” for a specific length of time (the “Subscription Period”). Subscriptions for certain Packages may be offered by MMNA or a Dealer to you for some period of time at no additional charge when you purchase or lease a new vehicle. This kind of Subscription is referred to as a “Trial” and the period for which it is provided is referred to as a “Trial Period”. You will need to agree to these Terms to receive Subscription Services as a Trial even if you do not need to pay any fees. Trial Periods begin on the date that you take delivery of the vehicle (even if you activate the Trial after such date) and end after the period of time associated with that Package, as disclosed to you when you purchased or leased your vehicle, has passed. Other Subscription Periods start when you complete the purchase of the Subscription. Subscriptions can be purchased or changed by you and by any Authorized User to whom you have given that authority.
Further information about the Subscription Periods available for each Package as well as any Trial Periods being offered for any Packages is available from your Dealer, through the Mobile App, at the Owner Portal, or from Customer Care.
You can extend the Subscription Period for any Package by purchasing a renewal as described in these Terms (a “Renewal”). MMNA or its partners will use reasonable efforts to notify you using your Account information on file at least thirty (30) days before your Subscription expires, whether it was a Trial, a purchased Subscription, or a Renewal. This notice will include information about how to renew a Subscription and the pricing and renewal periods (“Renewal Periods”) that are available.
MMNA or its partners may offer you the option to renew a Subscription automatically at the end of its Subscription Period for a specific period of time and a specified price (“Automatic Renewal”). MMNA will provide you notice at least thirty (30) days before processing an Automatic Renewal by using your Account information on file. If you select this option and provide a valid credit card, you agree that MMNA may extend the Subscription for the selected Package for the agreed period and charge the credit card provided unless you cancel the Subscription and/or the Automatic Renewal at any time prior to the renewal date by contacting Customer Care. You solely will have the obligation to cancel an Automatic Renewal upon the sale, lease, transfer or surrender of your vehicle (including in the event of theft or destruction by accident or other loss) and are liable for any costs incurred on your Account due to your failure to do so.
When you sign up to receive Subscription Services, MMNA will provide the Subscription Services included in the Package(s) that you select for the term of the applicable Subscription, Trial or Renewal Period. If you do not Renew (or successfully complete a Renewal of) a Package, are not enrolled in Automatic Renewal, and the Subscription Services are not otherwise terminated or canceled in accordance with Section 3 (Cancellation and Termination), then MMNA will stop providing the Subscription Services for that Package at the end of the relevant Subscription, Trial or Renewal Period. In addition, if you do not purchase a Subscription Service Package or otherwise maintain an active Subscription, MMNA may choose to terminate your Non-Subscription Services after the expiration of your applicable Subscription, Trial or Renewal Period and, after notice to you, may also deactivate your Device. To reactivate your Device, you will need to call Customer Care and purchase a Subscription Service.
The price for any Subscription Package, including Renewals (the “Subscription Fees”), will be disclosed to you before you finalize any Subscription or Renewal. Unless MMNA has agreed to a price with you in advance for Automatic Renewals, it may change the Subscription Fees for any of the Subscription Services and Packages from time to time. Prices do not include applicable taxes or any governmental fees or charges, which will be calculated at the time of purchase and disclosed to you before a purchase is finalized.
Purchases of Subscriptions and Renewals can be completed at the Owner Portal, via the Mobile App or by contacting Customer Care. Forms of payment accepted include most credit and debit cards. If any billing statement relating to any fees or charges for Subscription Services billed by or through MMNA appears incorrect, you or an Authorized User must call Customer Care or contact MMNA in writing at the address shown in Section 14(a) within 30 days of the date of the billing notice and provide information to identify your Account and to explain why you believe the billing statement is not correct. If no objection is received within that time period, then, unless prohibited by law, you will be considered to have waived the dispute.
You may cancel any Subscription at any time by contacting Customer Care. We will attempt to contact you using your Account information on file to confirm that the request was authorized. If you do not confirm the request or cannot be reached after reasonable effort, MMNA will cancel the Subscription according to the original request. MMNA will refund to you a pro-rata amount of any pre-paid Subscription Fee following the cancellation request. If MMNA discontinues providing any Subscription Services as described in Section 3(c), it may refund you a pro-rata amount equal to the value of the specific Subscription Services that are being discontinued. Refunds are made to the credit card originally used to pay the Subscription Fee. No refunds are available for Subscription Services provided as a Trial or without separate itemized charge. In the event of a cancellation, MMNA may continue to provide Non-Subscription Services as described in Section 1(a) above, and the Vehicle Data Collection may also continue.
In the event that you or any Vehicle User violates these Terms, MMNA may terminate any Subscription prior to the end of the relevant Subscription Period by giving notice to you. MMNA will use reasonable efforts to notify you using your Account information on file at least ten (10) business days before the termination is effective; provided, however, if your or your Vehicle User’s violation of these Terms has or may have a material impact on MMNA (including its other customers or service providers), then MMNA may terminate any or all of your Services immediately and may also deactivate your Device. Grounds for termination may include failure to pay amounts due, abuse of the Services, use of Services for illegal or immoral purposes or to harass or interfere with lawful actions of other drivers, or interference with the business of MMNA or its service providers. Please see Section 9 for more information about your obligations with respect to the Services. If you dispute whether the violation took place, you may contact Customer Care to discuss the issue. The decision of the Customer Care representative will be binding on you and MMNA.
MMNA reserves the right to stop providing any or all Services at any time if continuing to do so would no longer be commercially feasible, if access to services necessary to provide the Services, including telecommunications services, is no longer available, if the provision of Services would be in violation of any applicable laws, or for any other reason in MMNA’s sole discretion. MMNA may also deactivate your Device in connection with the discontinuation of the Services. MMNA will use reasonable efforts to notify you using your Account information on file of any such action, including a description of which Services it will stop providing and any that it will continue to provide, and the date on which it expects the discontinued Services will stop. If MMNA discontinues any Subscription Services for which you have pre-paid a Subscription Fee, MMNA will offer pro-rata refunds as provided in Section 3(a) above. MMNA, including its affiliates and business partners, will have no liability to you or any Authorized Users for exercising its rights under this Section 3(c) beyond payment of refunds.
We reserve the right to add, modify or delete Services, to change the configuration of Packages, and to modify the terms on which MMNA sells Subscriptions, including Subscription Fees and the Subscription Periods available for any paid Subscriptions, including Renewals. MMNA will use reasonable efforts to notify you of the addition, modification or discontinuation of any Services included in any current Subscription using your Account information on file; the notice will generally describe the nature of the Service added or the modification of the existing Service (or identify the Service being discontinued), the manner in which the addition or modification will be effected (such as by a command sent by MMNA through the computer and data processing and storage systems used to provide Services, called the “Services Platform”, to the Device), and whether you need to take any action in order to finalize the modification, such as by powering the vehicle on and off or, in extreme circumstances, taking the vehicle to an authorized Dealer. MMNA will not charge you for any changes to Services made by it under this Section 3(d), but reserves the right to change prices for Renewals of Services as provided in these Terms. If you believe that the change to Services made by MMNA reduces the value of the Services (or of your vehicle), you agree that your sole remedy will be to cancel any Subscriptions as provided in Section 3(a).
Cancellation, expiration, termination or discontinuation of Subscription Services may not result in deactivation of the Device nor the discontinuation of the Vehicle Data Collection. You understand and agree that we and our service providers may continue to collect data from you and from the Device and the vehicle as described in these Terms and the Privacy Statement as necessary for our internal use and to continue to provide any Non-Subscription Services as we may choose to continue to provide.
Services are provided to you and your designated Authorized Users only. If you sell, lease, transfer or surrender your vehicle (including a surrender due to theft or destruction due to accident or other casualty) before the end of any applicable Subscription Period, MMNA will stop providing the Services when notified of the sale, lease, transfer or surrender. A “Subsequent Owner” (including any lessor or other transferee) of the vehicle may purchase Services through the Mobile App, through the Owner Portal, or from Customer Care. Any Subscription to a Package purchased by a Subsequent Owner will be subject to the then-current version of these Terms. It is your responsibility to promptly notify MMNA of any sale, lease, transfer or surrender and, if applicable, to cancel any Automatic Renewal of a Subscription. In addition, if you sell, lease or otherwise transfer your vehicle directly to a Subsequent Owner, it is your responsibility to notify such Subsequent Owner of the Services (including the Non-Subscription Services, the Vehicle Data Collection, and any other collection of data) and these Terms. You are solely responsible and liable for any use of the Services for your vehicle under your Account by the Subsequent Owner or any other user, and for any Automatic Renewal, until you notify MMNA of the sale, lease, transfer or surrender. You may cancel any Subscription as provided in Section 3(a).
IN ORDER FOR THE EMERGENCY AND SECURITY SERVICES DESCRIBED IN THIS SECTION TO OPERATE, THE VEHICLE MUST HAVE A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER), THE DEVICE MUST BE ACTIVATED AND OPERATING NORMALLY (AND NOT BE DAMAGED FROM A COLLISION OR OTHER EVENT), VEHICLE SYSTEMS REQUIRED FOR CALLS (INCLUDING VEHICLE VOICE, SMS AND DATA TRANSMISSION) MUST BE WORKING PROPERLY AND NOT BE DISABLED, AND THE VEHICLE (AND IF APPLICABLE, THE MOBILE APP) MUST HAVE ACCESS TO THE CELLULAR SERVICE USED BY THE SERVICE (INCLUDING BY BEING IN AN AREA WHERE SUCH SERVICE IS AVAILABLE).
If you subscribe to Automatic Collision Notification or SOS Emergency Assistance Service in the Safeguard Services Package, you have the ability to contact Customer Care and request emergency assistance by pressing the marked button inside the vehicle (consult a Dealer, Customer Car or the Owner’s Manual for information about the location of the SOS button). In addition, your Device will automatically notify the Customer Care center upon the occurrence of certain events. These events include deployment of an airbag (or activation of an airbag deployment sensor) in your vehicle. Please note that Customer Care will be contacted even if the SOS button is activated unintentionally, such as by bumping or by underage persons or persons not able to understand the function. In any of those events, the Device will send the following information to the Customer Care center: (1) information to identify the vehicle and the Primary Subscriber and (2) data about the event (e.g., speed, whether airbags deployed, and location of the vehicle using the latest geolocation data available from the Device). Upon receipt of this data, the Customer Care team will initiate a voice call into the vehicle and will send event data to the local emergency services provider, such as a 911 dispatch center (“PSAP” or “Public Safety Answering Point”). If the Customer Care team determines that an emergency is likely to be present (including if you or other vehicle occupants are not responsive to the voice call), the Customer Care personnel will so notify the PSAP, which will be responsible for dispatching emergency service resources, such as police, medical, fire or towing services, to the last known location of your vehicle.
If you subscribe to Roadside Assistance in the Safeguard Services Package, you have the ability to contact Customer Care and request roadside assistance by pressing the marked button inside the vehicle (consult a Dealer, Customer Care or the Owner’s Manual for information about the location of the button) or by using the Mobile App. Pressing the button in the vehicle to request assistance notifies Customer Care of the nature of your contact and sends certain data to Customer Care, including information to identify your vehicle and the Primary Subscriber and information about the location of your vehicle. Upon receipt of the signal from the vehicle, the Customer Care team will attempt to initiate a voice call into the vehicle. Customer Care will attempt to assess if summoning roadside assistance is required and, where appropriate, contact roadside assistance services and request dispatch to the last known location of your vehicle.
If your Non-Subscription Services are active, you have the ability to contact Customer Care by using the information assistance button within the vehicle or in the Mobile App (if cellular service is available). Consult a Dealer, Customer Care or the Owner’s Manual for information about how to invoke this feature. Invoking this feature through the vehicle notifies Customer Care and sends certain data, including information to identify your vehicle and the Primary Subscriber and information about the location from which the request for information assistance is being made. Upon receipt of that signal from the vehicle, the Customer Care team will connect a voice call to the vehicle, and upon receipt of that signal from the Mobile App, the Customer Care team will connect a voice call to your mobile phone number associated with the Mobile App. Customer Care will facilitate the available Account management related functions as requested and as eligible based on Subscription status or Customer Care capability.
Various factors can cause an emergency call through the Automatic Collision Notification and SOS Emergency Assistance feature to be connected to PSAP personnel more slowly than a direct call (or even to fail to connect). If you believe a life-threatening emergency exists, you should always attempt where possible to summon emergency help yourself, whether through dialing 911 on a mobile phone or landline or asking passers-by for assistance.
You agree on behalf of yourself and your Vehicle Users to the collection of the data necessary to provide these Services, including geolocation information, and to the sharing of data with Customer Care and any emergency personnel, as further described in these Terms and the Privacy Statement and the Owner’s Manual. You agree to inform your Vehicle Users regarding this collection and sharing of data.
MMNA does not have any control over emergency service providers or roadside assistance providers. MMNA cannot assure you, or make any guarantees, about the manner or timeliness of response of these providers, or whether these providers will be able to reach you or your vehicle and provide meaningful assistance, or whether they will in fact respond at all or in a timely manner. MMNA and its partners in providing the Services do not control the emergency service providers or the roadside assistance service providers and will not have liability for their actions.
When the assistance of emergency service providers or roadside assistance providers is invoked as described above, emergency service resources or roadside assistance may be dispatched, either at the request of vehicle occupants or upon the determination of the PSAP personnel. MMNA and its partners in providing the Services will have no responsibility for payment of any charges from such third party service providers for any assistance given to you or to the occupants of the vehicle who receive any such third-party services (including medical transport, medical services, roadside assistance or towing), including as a result of contacting Customer Care or as a result of a crash notification, will be solely responsible for payment of any charges from the service providers.
If you subscribe to the Alarm Notification Service in the Safeguard Services Package, you will be notified using all of the notification methods you have selected of any activation of your vehicle’s alarm notification system (e.g., via text, notification through your Mobile App and email). When the alarm notification has been activated (including the audible alarm), you can turn an alert off only by using the “lock doors” button on your key fob; you must be within a few feet of your vehicle for this to work. If the alert is not turned off, all alarm notification features (including audible alarm) will continue to operate, and your vehicle’s battery may be drained. While the audible alarm generally stops after a certain period of time, the alerts will remain visible in the Mobile App. The Alarm Notification Service does not ensure nor guarantee that every vehicle intrusion will trigger a notification, and MMNA is not responsible for any failure to trigger a notification or for any false notifications.
If you subscribe to Stolen Vehicle Assistance in the Safeguard Services Package and you believe that your vehicle has been stolen, please promptly notify the local police and file a police report, and then contact Customer Care. Once Customer Care has all the necessary information, including the police report, we will attempt to locate your vehicle using the GPS information from the Device and share that information with local police authorities. We cannot guarantee we will find your vehicle. If you do not provide us with the information we request, we have the right not to locate your vehicle. We are not required to try to locate your vehicle for the purpose of locating someone or something inside of the vehicle. However, upon request with proper information and documents, we may decide to do so. When you use this Service, you agree that we may disclose to law enforcement all information about the vehicle that we can obtain, including without limitation, the latitude and longitude of the vehicle (geolocation), vehicle speed, and direction the vehicle is heading. You understand that even if we have all of the necessary information, we may not be able to locate your vehicle (such as if the device has been tampered with, the vehicle is out of range of cellular service, the vehicle battery has been drained, etc.). The Stolen Vehicle Assistance Service does not ensure nor guarantee that your vehicle will not be stolen or that your stolen vehicle will be located, and MMNA is not responsible for any failure to locate your vehicle.
If you subscribe to the Remote Services Package, you have access to features that allow you to remotely control or receive information from your vehicle using the Mobile App or the Owner Portal or by calling Customer Care, depending on the feature (“Remote Services”). Please see the Owner’s Manual for a description of these Remote Services and how to use them. The Remote Services may not operate as expected due to system trouble or network conditions. Please see Section 9(a) for information about other factors that can affect your vehicle’s ability to use Remote Services and Section 9(g) for information about your responsibility to comply with any local laws when using Remote Services. For the Remote Door Lock/Unlock feature, you should ensure that your doors have responded appropriately to the remote command. MMNA is not responsible for any loss or injury due to the failure of the Remote Door Lock/Unlock feature to function.
The Primary Subscriber (but not other Authorized Users) has the ability to put a vehicle into “Privacy Mode” using the Mobile App. The vehicle will remain in Privacy Mode until the Primary Subscriber takes it out of Privacy Mode. While the vehicle is in Privacy Mode, the Device will not send the location of the vehicle to the Services Platform when the vehicle is turned on or off. Except in certain situations described below, the location will not be available to Customer Care if any Authorized User asks, and no one will be able to use the “Car Finder” or Stolen Vehicle service to locate the vehicle. However, if your vehicle is in an event that triggers an automatic collision notification, or if you push the SOS Emergency Assistance or information assistance buttons, your latest known location will be provided to Customer Care. In addition, you may still use the Geofence function as described in the Owner’s Manual while your vehicle is in Privacy Mode.
To enable operation of the Services (including any Non-Subscription Services), we and our service provider partners (including Customer Care, the operator of the Services Platform, and the wireless carriers providing any cellular or WiFi services) will collect various types of data from you and your Vehicle Users and from the vehicle. Data collected includes Personal Information (e.g., personal information about you and your Vehicle Users that you provide to establish your Account, to manage your Subscriptions, as part of Customer Care calls, including calls initiated after you push the SOS button or there is an Automatic Collision Notification, etc.), Vehicle Information (e.g., information about your vehicle, such as your vehicle’s vehicle identification number (“VIN”), license plate number, etc.), Vehicle Use Information (e.g., information relating to your use of your vehicle, such as vehicle geolocation, vehicle speed, data from your vehicle’s event data recorder (“EDR Data”), etc.), Mobile Device Information (e.g., information about your mobile device that you use to access the Mobile App), and Access Information (e.g., information that is automatically collected in connection with your use of the Owner Portal or Mobile App, such as IP address) (collectively, “Collected Data”), as such terms are defined in the MMNA Connected Vehicle Services Privacy Statement (the “Privacy Statement”).
The Privacy Statement describes in further detail the types of data we collect from your vehicle and through the various Services, where the data is stored, and how we use, disclose and share the data. You consent to the collection, use, disclosure and sharing of Collected Data as described herein and in the Privacy Statement, including on behalf of your Vehicle Users, as soon as you purchase the vehicle for the Non-Subscription Services and as soon as you activate the Subscription Services for the Subscription Services. The Privacy Statement is available at https://www.mitsubishicars.com/cvsprivacy. This Privacy Statement may change from time to time, so review it with regularity and care. If you do not want this information to be collected, used or shared, you may opt-out as described in the Privacy Statement or cancel the Services as described in Section 3 above.
Interactions with Customer Care and emergency personnel over voice channels may be monitored, recorded, retained and shared as deemed necessary, and by agreeing to receive or by accessing the Services that involve interactions with Customer Care or emergency personnel, you are providing, on your own behalf and on behalf of your Vehicle Users, consent to these monitoring and recording activities.
You, as the Primary Subscriber, own all of your Personal Information, Vehicle Information, EDR Data and Mobile Device Information. You agree that we and our service providers have a perpetual, irrevocable, worldwide, fully-paid right to use the Personal Information, Vehicle Information, EDR Data and Mobile Device Information to provide the Services and to operate and improve the Services. All Vehicle Use Information (excluding EDR Data) and Access Information belongs to MMNA and its service providers. You agree that you and your Authorized Users have no right to access or use Vehicle Use Information (excluding EDR Data) and Access Information.
The Services are provided using wireless cellular communications services, both in the vehicle and through the Mobile App. By agreeing to receive or by accessing the Services, you are providing, on your own behalf and on behalf of your Vehicle Users, consent to the use of these communications services.
In order to provide the Services, MMNA and its service providers may contact you in the vehicle (such as by voice call) or by email, SMS/Text or telephone to your Account information on file. By providing this information to MMNA, you consent to being contacted by these means, even if such communications may result in charges to you for use of voice, SMS/Text or data service by your cellular or internet service providers.
You understand that the Services are designed and only intended to operate only in the United States. If you take your vehicle outside the United States, your Services (including your Device and/or your Mobile App) and/or your cellular service required for the Services may not work, and additional terms and conditions and/or fees may apply to your use of the Services in addition to these Terms and the Subscription Fees. MMNA is not responsible for any additional fees you may incur from third parties, such as your cellular service provider, due to your use of the Services outside of the United States. In addition, you understand and agree that any personal information you provide may be transferred to and processed in the United States or other countries and handled in accordance with the Privacy Statement. Do not use the Services if you do not want your information transferred to or processed in this manner.
You understand that you cannot place voice calls from your vehicle (other than to the Customer Care center using the SOS Emergency Assistance, Roadside Assistance or Information Assistance buttons) or use your vehicle to receive calls from anyone other than the Customer Care team, PSAP or roadside assistance personnel. The mobile telephone number associated with your vehicle is not published in any directory and is known only to MMNA and its service providers. We will not share it with you. Attempting to discover this mobile number or using it for purposes not permitted in these Terms will be a material breach of these Terms.
The Services operate using the Global Positioning System (“GPS”), which uses satellite signals to estimate the location of your vehicle and uses cellular wireless network services to transmit that information to the Service Platform and to Customer Care. We also use the cellular wireless network to enable you to reach Customer Care from the vehicle or Mobile App and to enable Customer Care to contact you in the vehicle or at your mobile device. A number of factors can interfere with the availability or accuracy of GPS and cellular services, including topography, distance from cell towers, congestion of the cellular network, weather conditions, or land features that block access to satellite or cell tower signals, such as tunnels, hilly areas, below grade roadways or dense buildings or forest. MMNA CANNOT GUARANTEE THAT SERVICES WILL WORK EVERYWHERE, PARTICULARLY IN REMOTE OR ENCLOSED AREAS, OR IN ALL VEHICLES AT ALL TIMES.
We and the service providers who work with us to provide the Services will need to perform maintenance on our systems from time to time, which could temporarily reduce or interfere with the availability of Services. When we are the party performing the maintenance, we will try to limit our work to hours when usage of Services is typically low (and we ask our partners to do the same), but emergencies may require us or our partners to take actions during normal usage hours. Neither we nor our partners will have any liability for your inability to access or use Services during these maintenance windows.
We may also need to send software updates to your Device from time to time, such as to correct errors, to improve Services or to address security vulnerabilities. We may send these updates without your consent, but we will use good faith attempts to notify you in advance of these changes and of the impact they may have, particularly if we believe that the update will or could reduce the availability of Services during a particular time period or could interfere with any data you have entered into the system for the Services or any settings you have chosen in your vehicle, in your Mobile Apps or in your Account. While your Device is receiving a software update, you may be unable to use the Service in any manner until the software update is complete.
The operators of the GPS services and cellular network operators may take actions that update their equipment and technology so that it is no longer compatible with your vehicle. While we have taken reasonable precautions to design the Device and vehicle to be compatible with known development plans of GPS and cellular network service providers, we cannot guarantee that the Services will continue to be available in the event of such changes, and we disclaim responsibility for the loss of any Services. If you believe that any such changes to Services due to actions of cellular network service providers or the authorities responsible for the GPS system reduce the value of the Services (or of your vehicle), you agree that your sole remedy will be to cancel any Subscriptions as provided in Section 3(a).
We and our service provider partners are not responsible for any delay or failure in performance of the Services if such failure or delay could not have been prevented by reasonable precautions, including where such failure or delay is caused by acts of nature, or forces or causes beyond our reasonable control. Examples include public utility, cellular service or GPS service failure, failures of third parties not under our control, acts of war, government actions, terrorism, civil disturbances, labor shortages or difficulties (regardless of cause), weather events, or equipment failures including Internet, computer, telecommunication or other equipment or technology failures.
MMNA does not guarantee any results or the accuracy of any results that you may obtain from the Services, including but not limited to any location calculated by the Services.
You have the responsibility for keeping your vehicle and its systems required for the Services fully charged and in good working order. Your Dealer can advise you what maintenance is required for this purpose and provide it to you. You can confirm that your system is working properly by contacting Customer Care. If you intend to install audio equipment to replace the equipment supplied with your vehicle, it is your responsibility to ensure that the replacement equipment will not interfere with the functioning of the Services, including the ability of your vehicle to receive and broadcast voice calls from Customer Care or a PSAP. Please contact your Dealer if you have any questions about the compatibility of third party equipment. If you do not start and run your vehicle for an extended period (generally in excess of 5 days), your vehicle is designed to put the communications systems into a “deep sleep” mode to save battery power. You can only awaken your vehicle from deep sleep mode by physically starting the ignition. While the vehicle is in deep sleep mode, it will not be able to receive any signals from the Mobile App or Customer Care or to carry out any Remote Services.
You are solely responsible for any use of the Services in your vehicle associated with your Account (including through the Mobile App), even if you are not the one using them and even if you later claim that the use was not authorized. You are also solely responsible for any other services (such as emergency medical or roadside assistance services) requested by you or by any of your Vehicle Users (whether the request is made through the vehicle, the Owner Portal, the Mobile App or by contacting Customer Care). You have the responsibility to train your Vehicle Users in the proper use of the Services (such as teaching children not to press the SOS emergency assistance or information assistance buttons as a toy). Neither we nor our service provider partners, including Customer Care, have an obligation to inquire about the authority of anyone using your vehicle or accessing Services through your Account. Specifically, you agree when you use the Services:
You agree that if you do any of these things and we, our Dealers or our service provider partners are involved in any legal claims or litigation resulting from your actions or are damaged in any way, you will be responsible for our expenses in defending ourselves and for any damages or legal fees or costs that we need to pay to anyone.
It is your sole responsibility to tell your Vehicle Users about the Services and how they work, what data may be collected (e.g., collection of geolocation data) and how that data may be shared, and what the limitations of the Services are (e.g., they may not work in remote areas). If you choose to activate features such as curfew, boundary or speed alerts, you have the obligation to explain that remote monitoring of the vehicle will be conducted using parameters that you set. You agree to make all Vehicle Users aware of and subject to these Terms and the Privacy Statement, and you are responsible for not only your own compliance with these Terms and use of the Services but also for the compliance and use by all Vehicle Users and users of your Account or vehicle, whether or not authorized by you.
The Device is not intended to be accessed, maintained or handled by anyone other than qualified Dealer service personnel. You must take care not to attempt to access or to tamper with, or allow any other person (including any persons other than qualified Dealer service personnel providing service to your vehicle) to access or tamper with, the Device. Tampering with your Device may result in the Services not operating properly and may void your Device’s warranty.
You agree to keep your information in your Account up to date at all times in the Mobile App, Owner Portal or by contacting Customer Care. You agree that MMNA may rely on the information in your Account to contact you, including without limitation for purposes of notifying you of a request to cancel the Services per Section 3(a) and of a pending Automatic Renewal per Section 2(b), and that MMNA is not responsible for your failure to update your information in your Account.
You have the sole responsibility for safeguarding the security of your vehicle, your Account, any devices you use to access the Services, such as smartphones or computers, any services you use to access the Services, such as your home or business internet or cellular service, and any credentials you use (e.g., keys, PINs, usernames, passwords, secret questions, etc.) to gain secure access to any of these. You will be responsible for any actions taken by any person using your access credentials until you notify us that the security of your access credentials or any devices has been compromised, and you agree to cooperate with us in the correction of any device security issues or resetting of any access credentials. You further agree that MMNA may, in our sole discretion, treat any person who presents your credentials that we deem sufficient for Account access as you or an Authorized User on your Account for disclosure of information or changes in Service.
You are responsible for providing any additional equipment needed to access Services when not in the vehicle, such as a smartphone or computer, for installing the most recent version of any Mobile Apps, and for paying the costs of internet or cellular service in order to access Services through your smartphone or computer.
You are responsible for determining whether actions that you can take using the Services are permitted under the laws where you operate your vehicle. For example, local laws may limit your right to honk your horn in certain areas or at certain times, whether you operate the horn from inside your vehicle or using a remote command from your Mobile App. Or, they may restrict whether or how long you may allow your vehicle to operate without any adult driver present, such as when you use the remote start feature to start your vehicle on a cold day. You can research your local laws on the internet or call your city or local government for guidance on where to find more information.
You understand that the Services are not a substitute for automobile insurance. It is your responsibility to arrange appropriate insurance for your vehicle as required by the laws of the state or country where you live and as required under the terms of any agreement you may have for the financing or lease of your vehicle. Any Subscription Fees relate solely to the value of the Services, not to the value of your vehicle or any property in it, or to the cost of any injury to or damages suffered by you or anyone else.
The Services are operated from within the United States. If you are located outside of the United States, and are accessing the Owner Portal or Mobile App or otherwise using the Services, please be aware that information we collect will be collected and stored in the United States. By using or accessing the Owner Portal or Mobile App, using the Services or providing us with any information through the Services, you consent to this transfer, processing and storage of your information in United States.
The Services depend on the cellular wireless networks to operate. While we and our service providers take reasonable precautions to protect communications from interception, there can be no guarantee that the data, SMS or other content (such as voice) transmitted over cellular channels will not be intercepted. You agree that we and our service provider partners will not have any liability for any actions taken by third parties to invade the privacy or security of these communications.
If you believe that any person is attempting to send commands to your vehicle using a device that you have not authorized, or has accessed any of your personal data or your vehicle data improperly, please contact Customer Care immediately and provide as much information as you can about the incident. We will investigate promptly and take any actions we think are reasonable and necessary in the circumstances to keep your Service or data secure. If we believe that a serious security issue is present, we reserve the right to disable all Services without prior notice to you. We will send you notice using your preferred notification methods (Mobile App, SMS and/or email) as soon as we can of the disruption in Services and will use reasonable efforts to restore Services as soon as possible. During any interruption, Services may not work correctly or at all. Please keep your Account information updated so that we may reach you if necessary.
If we believe that any unauthorized person has the ability to send unauthorized commands to your vehicle in a way that we believe could cause harm to you or your Vehicle Users, we will attempt to notify you promptly using your Account information on file and will comply with all laws that are applicable to the situation. If we believe that a serious security issue is present, we reserve the right to disable all Services without prior notice to you. We will send you notice using your preferred notification methods (Mobile App, SMS and/or email) as soon as we can of the disruption in Services and will use reasonable efforts to restore Services as soon as possible. During any interruption, Services may not work correctly or at all. Please keep your Account information updated so that we may reach you if necessary.
Your vehicle may have a limited warranty that includes the equipment installed in the vehicle that is needed to access and use the Services (together, the “System”), including the Device. MMNA does not, however, make any warranty about the Services, including any warranty about the availability or accuracy of any data that you may be able to access using the Services, any warranty about the availability, performance, timeliness or results of the Services, or any warranty of availability, timeliness or performance of third party services that can be requested by using the Services, such as roadside assistance or emergency medical services. We do not make any promises that the Services will meet your needs, that they will operate without interruption, or that they will be error-free. You agree that if you do not like the Services or do not think that they meet your needs or any other promises, your sole remedy will be to cancel your Subscription and seek a refund under Section 3. WE AND OUR SERVICE PROVIDER PARTNERS DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SERVICES ARE PROVIDED “AS IS”. THE SERVICES ARE NOT A “SERVICE CONTRACT” FOR YOUR VEHICLE WITHIN THE MEANING OF THE MAGNUSON MOSS WARRANTY ACT. Some jurisdictions do not allow limitations on the length of time an implied warranty lasts, so the above limitation may not apply to you. This warranty gives specific legal rights that may vary in different states or jurisdictions.
We have priced the Services to you based on our contractual agreement, which states that we will not have liability for damages you may suffer through the use of (or our failure to provide) the Services. You agree that you have waived, and that we will have no liability for, any consequential, incidental, indirect or punitive or exemplary damages, or for any loss of business, revenue, profit, data or opportunity, alleged to be suffered by to you, your Vehicle Users or any other person, including any family member, employer or employee. We will not have any liability for direct or other damages arising from your misuse of the Services, the Device or your vehicle, or failure to maintain your vehicle or failure to follow instructions for use of the Services. Our liability to you for any type of direct damages arising out of any cause of action of any kind on any legal theory will not exceed the amount paid by you to MMNA for the Services under these Terms during the twelve (12) month period preceding the last act giving rise to such liability. These limitations apply whether you are making a claim under contract law or tort law. Some jurisdictions do not allow the exclusion or limitation of certain types of damages, such as damages for personal injury or damage to property directly caused by our actions or failure to act, damages caused by our failure to protect your personal information, or damages arising out of gross negligence or willful misconduct, or incidental or consequential damages, so these limitations may not apply to you.
These Terms do not give you any rights against any of the third party service providers that we contract with in order to provide Services to you, including any wireless carriers, the Customer Care agents, the operator of the Services Platform, the manufacturer of the Device, the developer of the Mobile App, or other persons who help us. The warranty disclaimers, limitations of liability and other protections of these Terms extend to these third parties as well.
You agree on your own behalf and on behalf of your Vehicle Users not to bring any claim against MMNA, any Dealer, or any of our third party service provider partners for any claim for which we have disclaimed responsibility under this Section 11. If you, or any party claiming under you, brings such a claim, you agree that you will be responsible for all of our costs and expenses, including attorneys’ fees, in defending the claim. Except where prohibited by law, you may not bring any claim against us, the Dealer, or any of our service provider partners more than one year after the claim arises. You agree that the disclaimers of warranties, limitations of liability and your agreements to be responsible for costs in these Terms will survive even after the agreement has ended.
You agree to indemnify, defend, and hold MMNA, any Dealer, or any of our third party service provider partners harmless from any claims arising out of or relating to your actions, including, but not limited to, your use of the Services and any information you submit, post, transmit, or make available via the Services; failure to safeguard your passwords or other account information; or violating these Terms, the Privacy Statement, or any other policy referenced in these Terms, any applicable law or regulation, or the rights of any third party.
You understand that no one, including any Dealer, has the authority to make any representations or promises about the Services other than what is in these Terms or to modify any warranty for the Services or to retract or change any disclaimer of warranties or limitation of liabilities. Promises about the Services beyond what is in these Terms or modifications to the warranty or limitation of liability provisions will only be binding on us if they are made in writing by an authorized representative of MMNA.
We, our third party service providers, and our and their licensors own all of the software and hardware technology (in both source and object code) used to provide the Services, including the System Platform, the Mobile Apps and the Owner Portal. This ownership extends to all copyrights, patents, patent applications and trade secrets used in that technology. As between the parties, MMNA also owns all intellectual property rights in any Content and in all worldwide trademarks and service marks that we and our service providers use in connection with the Services. You promise you will not (a) use or allow your Vehicle Users to use any Content you receive through the Services for any purpose other than the user of the Services, or (b) attempt to reverse engineer any of our technology to derive our trade secrets or source code, except as expressly authorized by us.
If you and we have a disagreement related to these Terms or the Services, or if you think you have any kind of claim against us or any of our service provider partners related in any way to the Services (a “Dispute”), we agree to try to resolve it first by talking with each other in good faith. We will provide a means to contact an authorized MMNA representative in the “Contact Us” section of the Owner Portal.
If we are not able to resolve it our Dispute informally, WE BOTH AGREE, TO THE FULLEST EXTENT PERMITTED BY LAW, TO USE ARBITRATION, NOT LAWSUITS (except for small claims court cases as described below) TO RESOLVE THE DISPUTE. Of course, either of us can always contact a government agency or regulatory authority for help, too. There is no judge or jury in arbitration, and review of the arbitrator’s decision by a higher court is limited, but an arbitrator can award the same damages and relief, and must honor the same limitations in these Terms as a court would. Here's how private arbitration will work:
In any case where these arbitration requirements do not apply for whatever reason, including any claim brought in small claims court, each of you and we waive to the fullest extent permitted by law any trial by jury.
The obligation to use arbitration exclusively will not apply in any case where one of us believes that the other party has infringed or violated, or threatened to infringe or violate, any of its (or its licensors’) patent, copyright, trademark, trade secret, privacy or publicity rights. We both acknowledge that, because the harm can increase if not stopped immediately, there is likely no adequate remedy at law in such a situation, and that injunctive or other appropriate relief may be sought by the party who believes it is being harmed, either in court or from an arbitrator.
If we need to contact you, we will use the information we have about your Account. You have the responsibility to update your contact information if it changes. Any written notice from you required by these Terms will be considered given when we receive it at our address provided below. Any written notice from us required by these Terms will be considered given when we send it to you by email to any email address you have provided to us, or two days after we mail it to you, based on the postmarked date, at the most current billing address we have on file for you in your Account.
Mitsubishi Motors North America, Inc.
6400 Katella Avenue
Cypress, CA 90630-5208
By providing Services, neither we nor our service provider partners intend to take on any special or heightened responsibilities to you or your Vehicle Users, such as fiduciary duties or responsibilities of emergency responders. We have only a contractual relationship.
These Terms (including the Privacy Statement and any other documents incorporated in the Terms) are the entire agreement between you and us. It supersedes all other agreements or representations, oral or written, between us, past or present. If any part of these Terms is considered invalid by a court or arbitrator, the rest of it will remain enforceable. It will also be binding on your heirs and successors and on our successors. No waiver of any part of these Terms, or of any breach of these Terms, in any one instance will require us to waive any other instance or breach. IN SOME CIRCUMSTANCES WE MIGHT DECIDE TO PROVIDE YOU SERVICE VOLUNTARILY EVEN IF YOU WOULDN'T OTHERWISE QUALIFY. THIS WON'T BE A WAIVER OR REQUIRE US TO DO SO AGAIN. YOU AGREE WE WON'T BE LIABLE FOR ANYTHING RESULTING FROM OUR PROVISION OF SUCH SERVICE.
MMNA reserves the right to modify, amend, restate or replace all or any portion of these Terms at any time. If MMNA makes any such changes, we will notify you of such changes and their effective date via the contact information you have provided in your Owner Portal. You shall be deemed to have agreed to the revised Terms if you continue using the Services after the effective date of such changes. If you do not agree with the changes, your sole and exclusive remedy is to not use the Services or to cancel your Services Package and/or the Non-Subscription Services in accordance with Section 3 (Cancellation and Termination) above.
By clicking the “agree” button, you are providing your electronic signature and you agree that you have read these Terms and agree to be bound by these Terms, whether or not you have read them. You represent that you are authorized to access and use the Services. You agree that you are at least 18 years old and are lawfully able to enter into these Terms. Further, you agree to make all other Vehicle Users aware of these Terms and subject to these Terms. You are solely responsible and liable for the use of the Services for your vehicle, even if you are not the one using the Services or the vehicle, and even if you later claim that such person’s use was unauthorized.
In addition, YOU ACKNOWLEDGE THAT THESE TERMS REQUIRE THE PARTIES TO RESOLVE THEIR DISPUTES BY ARBITRATION ON AN INDIVIDUAL BASIS.
1 Manufacturer's Suggested Retail Price. Excludes destination/handling, tax, title, license etc. Retailer price, terms and vehicle availability may vary. See your Mitsubishi retailer for details.