As the COVID-19 situation continues to develop, we understand that each day brings new or different challenges for many of us, and each week a rollercoaster of good and bad news. We don't know when this difficult period will end, but while it continues, we at Mitsubishi Motors North America are committed to doing all we can to ensure the safety of you, and our employee and retail teams.
We're using this page to share some actions that we have taken, to support our dealer partners, and you, our valued customer.
For our Dealer Partners
We are reimbursing our dealer partners for 100% of their expenses related to COVID-19 supplies and support. This includes masks, gloves and additional cleaning supplies to keep their staff safe; remote-working equipment and software to allow their businesses to continue to operate; and steering wheel and seat covers, and enhanced cleaning methods, to keep you and your vehicles safe.
We have developed remote check-in procedures for service in conjunction with our dealer partners, in order to provide you peace of mind when you choose to service your Mitsubishi.
We have enhanced our digital support systems to allow more connectivity for our dealer partners. We know you are still shopping online for a new vehicle, and we are committed to helping them be there for you when you reach out, responding to most inquiries within one hour.
We remain focused on supporting our communities, our customers and our dealer partners in these unprecedented times. We are in this together, and we will emerge stronger together.
Stay safe and be well,
Chief Operating Officer and Acting CEO
Ally Auto - Relief for Mitsubishi Customers
Ally Financial has launched a comprehensive set of financial support initiatives to help the people and communities it serves to withstand the extraordinary pressures triggered by the COVID-19 health crisis.
If you currently own or lease a vehicle that is financed through Ally, contact them to defer your payments. Please note that Ally won't charge any late fees during the deferral period, but finance charges will still accrue for non-lease accounts.
Special Offers - Payment Deferrals
Should you decide that now is the time to purchase a new vehicle, well-qualified customers can take advantage of no monthly payments for 90 days from Ally when you qualify for financing and purchase a vehicle through your participating Mitsubishi dealer and Ally2.
Special Offers For more information, log in to your Ally Auto Online Account or contact Ally Auto Customer Care at 1-888-925-2559 but please keep in mind that Ally is experiencing longer call wait times.
New Vehicle Purchases
We understand that you already have a lot to take care of right now, so let us take care of you in the best way we can. From new vehicles to servicing, Mitsubishi’s dealerships are still available to help.
While your local dealership’s availability may be changing on a daily basis, rest assured that if you need to purchase a Mitsubishi vehicle, we’re offering every resource we can to make sure your buying experience can happen in an effective, informative and safe manner. Key parts of your shopping experience can now take place online through our innovative digital tools, like:
- Finance Application
- Trim Comparison
- Trade-in Calculator
We're here to help. Let us connect you with a local dealer most able to meet your needs.
We understand many customers have concerns regarding vehicle servicing at this time.
Each and every Mitsubishi Motors dealership is an independently-owned business, and they are part of your community. Most dealers are still able to provide the sales, service, advice and support that you, your family and your vehicle expect, and many have also put in place remote drop-off ability or other ways to minimize person-to-person contact.
It may be difficult to know what the best course of action is at the moment. Rest assured – as a current or future Mitsubishi vehicle owner, we have your best interests at heart. Throughout this period of uncertainty, Mitsubishi Motors will be here to continue to support your long-term purchase and service needs. Owner's Portal
During COVID-19, maintenance means more than looking after your car. Explore Mitsubishi's Self Care x Car Care tips here.